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Sharepoint links as data referencing works in PVA testbot but not in Microsoft Teams

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Posted on by KylerLas

Hello, I create a PVA bot last week and was able to successfully connect it to my Teams using the documentation. On Thursday everything seem to work just fine, what I had seen in the PVA test was mimicked in Teams.

Today, anytime I ask a question that I would expect to get a Generative response for using Sharepoint links, it returns "I'm sorry, I'm not sure how to help with that. Can you try rephrasing?" However, it works just fine in the PVA test chat. I tried recreating what I did on Thursday, as well as confirmed my API exposures and scopes are set up correctly - still nothing. Was there a recent update that was rolled out that could have changed something?

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Publish & channel management

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remidyon Microsoft Employee on at

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Hi @KylerLas
Are you still facing the issue?

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KylerLas 15 on at

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Hi! I did eventually submit a support ticket and it turns out there was a product issue, likely because of the recent changes made to the portal itself. The issue was resolved two weeks ago, everything runs smoothly in teams now.

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AJW1 8 on at

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Can it be the issue is back again? Yesterday I created a Chatbot based on some SharePoint content. Works fine in Copilot Studio test, but fails to use the content when asking questions in Teams.

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KylerLas 15 on at

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Works fine on my end. What could be your issue us that you've selected the "Teams Only" authentication method which doesnt seem to authenticate Teams users as described - doesnt seem to do it at all. Go ahead and switch over to "Manual." It is a bit more effort to setup, but it should work for you. Refer to this documentation for setting it up:

Configure single sign-on for the Microsoft Copilot Studio app in Teams - Microsoft Copilot Studio | Microsoft Learn

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AJW1 8 on at

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Yes, I used the "Teams Only", and expected that to work. Thanks for the work-around!

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ValentinoMW 37 on at

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Hello, I've changed the authentication to manual and followed the instructions. Now is not responding in the Test chat either. Any ideas? I think the solution will be just to get in touch with support.

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D-KFAZ 2 on at

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Hi, I have the same Issue as Valentino. Is there any progress on fixing the Teams only access bug?

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Diego_JARA_97 2 on at

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Hola También tengo el mismo problema! Traigo enlaces desde una lista de sharepoint y no funciona en algunos casos...

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Arcanyx 12 on at

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I am experiencing the same issue on two of my chatbots. Not just one. Have one designed for a future integration and one as a standalone. Scheduled to do a showcase on Friday.

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remidyon Microsoft Employee on at

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Have you connected your copilot to application insights? This is helpful to understand why it does not return any answers.

You can use that query to understand what is going on with generative answers:
customEvents | where name == "GenerativeAnswers" | extend cd = todynamic(customDimensions) | extend conversationId = tostring(cd.conversationId) | extend topic = tostring(cd.TopicName) | extend message = tostring(cd.Message) | extend result = tostring(cd.Result) | extend SerializedData = tostring(cd.SerializedData) | extend Summary = tostring(cd.Summary) | extend feedback = tostring(todynamic(replace_string(SerializedData,"$","")).value) | project cloud_RoleInstance, name, timestamp, conversationId, topic, message, result, feedback, Summary | order by timestamp desc

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