How to custom default error message when power virtual agents can't connect to power automate?

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Posted on 23 Feb 2023 11:29:09 by hptruc

Hi,

I'm developing a PVA chatbot and integrate to MS Teams channel.

I want to custom default error message of PVA to notify a helpful message for end user when chatbot can't connect to Power Automate. I haven't found any solution for this yet. Could you help me suggest a solution?

Many thanks,

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darylvogan 274 on 17 Oct 2023 at 15:13:12

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Re: How to custom default error message when power virtual agents can't connect to power automate?

Oops, NM

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darylvogan 274 on 17 Oct 2023 at 15:12:39

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Re: How to custom default error message when power virtual agents can't connect to power automate?

Is this still not possible? My bot, in Teams, still defaults to "Hello, I’m xxxxxxxxx. How can I help?"

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HenryJammes on 24 Feb 2023 at 11:50:32

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Re: How to custom default error message when power virtual agents can't connect to power automate?

Hi @hptruc,

These capabilities are planned for general availability this May 2023: New and planned features for Power Virtual Agents, 2023 release wave 1 | Microsoft Learn

Henry

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hptruc 4 on 24 Feb 2023 at 08:53:37

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Re: How to custom default error message when power virtual agents can't connect to power automate?

Thank @HenryJammes
The preview feature looks amazing! Do you know about the timeline of these features being released to prod?

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HenryJammes on 23 Feb 2023 at 12:04:01

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Re: How to custom default error message when power virtual agents can't connect to power automate?

Hi @hptruc,

This can't be customized in the production version of Power Virtual Agents, but the unified authoring canvas, now in preview, has an "On Error" topic that you can customize: Use system topics in Power Virtual Agents (preview) - Power Virtual Agents | Microsoft Learn

So, you can tweak / customize the error message based on the error code, etc.:

Henry

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