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How to custom default error message when power virtual agents can't connect to power automate?

Posted on by 4

Hi,

I'm developing a PVA chatbot and integrate to MS Teams channel. 

hptruc_0-1677151586620.png

I want to custom default error message of PVA to notify a helpful message for end user when chatbot can't connect to Power Automate. I haven't found any solution for this yet. Could you help me suggest a solution?

 

Many thanks,

  • darylvogan Profile Picture
    darylvogan 40 on at
    Re: How to custom default error message when power virtual agents can't connect to power automate?

    Oops, NM

  • darylvogan Profile Picture
    darylvogan 40 on at
    Re: How to custom default error message when power virtual agents can't connect to power automate?

    Is this still not possible? My bot, in Teams, still defaults to "Hello, I’m xxxxxxxxx. How can I help?"

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: How to custom default error message when power virtual agents can't connect to power automate?

    Hi @hptruc,

     

    These capabilities are planned for general availability this May 2023: New and planned features for Power Virtual Agents, 2023 release wave 1 | Microsoft Learn

     

    Henry

  • hptruc Profile Picture
    hptruc 4 on at
    Re: How to custom default error message when power virtual agents can't connect to power automate?

    Thank @HenryJammes 

    The preview feature looks amazing! Do you know about the timeline of these features being released to prod?

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: How to custom default error message when power virtual agents can't connect to power automate?

    Hi @hptruc,

     

    This can't be customized in the production version of Power Virtual Agents, but the unified authoring canvas, now in preview, has an "On Error" topic that you can customize: Use system topics in Power Virtual Agents (preview) - Power Virtual Agents | Microsoft Learn

     

    So, you can tweak / customize the error message based on the error code, etc.:

     

    HenryJammes_0-1677153822221.png

     

    Henry

     

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