Skip to main content

Notifications

Bot Administration
Answered

User can't talk to bot

Posted on by 16

Hello,

 

I've created a chatbot in Teams, allowed team members access to the chatbot, and team members can install the chatbot in their personal scope. However the bot tells them they don't have permission to talk to it. Any ideas?

 

up_creek_0-1604589920056.png

 

Thanks for looking.

Categories:
  • zafarshamsi Profile Picture
    zafarshamsi 46 on at
    Re: User can't talk to bot

    i am getting 2030 error code

  • zafarshamsi Profile Picture
    zafarshamsi 46 on at
    Re: User can't talk to bot

    my flows did show me dynamic settings. please help to guide my mistake

  • zafarshamsi Profile Picture
    zafarshamsi 46 on at
    Re: User can't talk to bot

    Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: 2030 against my all flows

  • up_creek Profile Picture
    up_creek 16 on at
    Re: User can't talk to bot

    Hi @Chris_Williams , yes it has been resolved for me. In my case, where the bot was only published to a Team, it took a period of time after adding a user to the Team to be able to talk to the bot.

  • Chris_Williams Profile Picture
    Chris_Williams 9 on at
    Re: User can't talk to bot

    Has this been resolved?  I'm getting exactly the same user error. I can publish a bot that works client side from PowerApps PVA but not PVA-Teams.  Security settings have been re-checked & saved.  Bot re-published.  Bot added by user, but "Sorry, you don't have access to talk to the bot".  This has been over a number of weeks.

     

  • Verified answer
    micchow Profile Picture
    micchow on at
    Re: User can't talk to bot

    Thank you @up_creek !

     

    Depending on the time between #2 and #3, a newly added user will need some time to be sync'ed to gain access to the bot.  We will add this to our documentation.

  • up_creek Profile Picture
    up_creek 16 on at
    Re: User can't talk to bot

    @micchow If I recall correctly, the order of events was:

     

    1. I created the bot, allowed access to my Team, and published

    2. I added a user to the team

    3. Teammate installed the bot but couldn't chat

    4. PVA app was allowed for my teammate in Teams admin

    5. 24 hours later, he could chat.

     

    Thanks.

  • micchow Profile Picture
    micchow on at
    Re: User can't talk to bot

    Thank you @up_creek!  Your teammates do not need PVA in Teams permission to chat with the bot, that is required for users who wants to create bots in Teams. 

     

    Was this teammate newly added to the team after not being able to chat with the bot?  Or they have always been part of the team?

     

  • up_creek Profile Picture
    up_creek 16 on at
    Re: User can't talk to bot

    @micchow Yes, my teammates are able to install the bot, they just can't chat with it. However when one of my teammates was allowed access to PVA in Teams admin, and after a 24 hour period, he could then chat with the bot.

  • micchow Profile Picture
    micchow on at
    Re: User can't talk to bot

    Thank you @up_creek .  Teams admin blocking 'Shared Power Virtual Agents' would not allow user to install the bots in Teams.  From your screenshot, looks like teammates were able to install the bot but could not chat with it which would be a separate issue.  

     

    Could you confirm that is the case?

     

    Thank you for assisting us to get to the bottom of the issue.

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…

Leaderboard

#1
renatoromao Profile Picture

renatoromao 6,459

#2
Pstork1 Profile Picture

Pstork1 1,954

#3
Expiscornovus Profile Picture

Expiscornovus 1,667

Featured topics