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I noticed a few posts related to this - but was unable to find a concrete solution for it - hence asking the question:-
We have a unique scenario in the org:- few users who are on MFA and use MS Authenticator are going into an endless loop when trying to access the published app. Below are the scenarios we noticed:-
For users in Group 2, we got them to remove Authenticator from their machine ( or log off Authenticator) - and then they were able to access PowerApp without any issues. They reinstalled Authenticator and were still able to access PowerApp without issues ( no longer was authenticator kicking in when the click on the App).
The behavior seems spotty and does not inspire confidence when we are planning to roll out the app to the entire org.
Does anyone have any insights - few more details :-
The app uses Sharepoint Online as data source - which is restricted through Conditional Access.
Which takes precedence - the pop-up by pass or the Conditional Access kicking in before that.
This is the message users are getting - those who have authenticator on. To reiterate - authenticator does let the login to PowerApp ( using their saved credentials), but when the select a published app within the PowerApp client - they get routed to login page - which then errors out as below.
from my experience, this can happen if people are switching between different o365 logins (not just with Power Apps, also if they are loging in for mail, sharepoint, etc using different credentials). Sometimes browsers get confused.
My recommendation for the people with issues, assuming you are using IOS, go to settings-->safari and clear the browser cache. IF it still has trouble, reinstall authenticator.
behind the scenes Power apps is using Safari on IOS and Chrome on Android, so resetting/clearing these browsers frequently resolves this type of issue.
Hi @PM ,
Do you mean that the action of MS Authenticator not works good?
It relates to many reasons:
1)network situation
2)browser's cache
3)browser's version
4)account situation
etc...
Since I could not use the exact same environment as yours, I could not find the detailed reasons.
I suggest you open a ticket here:
https://powerapps.microsoft.com/en-us/support/pro/ticket/
Best regards,
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bscarlavai33
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Michael E. Gernaey
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