Multiple selections

Like (0) Share

Report

Posted on 6 Jan 2024 09:33:04 by shivang1

Dear Microsoft Team,

I have created a chatbot for my organization. I have used the question option to give my users multiple options to select from but the problem in my bot is that if the user selects one option he cant go back to the same card and select the other option making it very time consuming to again go through the entire flow. I request you to please tell me a better solution.

Regards,

Shivang Agarwal

I have the same question (0)

All responses (6)

Answers (0)

HenryJammes on 11 Jan 2024 at 18:46:16

Like (0)

Report
Re: Multiple selections

One way to achieve this is upgrading your environment: https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-licensing-subscriptions#upgr...

Another option is to export the bot from your PVA for Teams environment to a standard Power Platform Dataverse environment:
Export your bot from Teams: https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-export-import-bots?tabs=teams#e...
Import your bot in a standard environment: https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-export-import-bots?tabs=webApp#...

Was this reply helpful? Yes No
shivang1 16 on 11 Jan 2024 at 06:33:10

Like (0)

Report

Re: Multiple selections

Hi Henry,
Could you please tell me to transfer my bot to the web so that I can use all the new functionalities?
Regards,
Shivang Agarwal

Was this reply helpful? Yes No
HenryJammes on 08 Jan 2024 at 10:58:38

Like (1)

Report

Re: Multiple selections

Hi @shivang1,

I see you're using Copilot Studio for Teams (Power Virtual Agents Teams app), this version of Copilot Studio is the "classic" one, and it doesn't have all the new capabilities of the new, unified authoring one, available on the web (but requires a dedicated paying subscription).
That said, you can also have an option to redirect to another step in your dialog, as documented here: Use topics to design a copilot conversation - Microsoft Copilot Studio | Microsoft Learn

Henry

Was this reply helpful? Yes No
shivang1 16 on 08 Jan 2024 at 05:30:19

Like (0)

Report

Re: Multiple selections

I also do not get the options mentioned in the photograph. Please refer to the image below.

Was this reply helpful? Yes No
shivang1 16 on 08 Jan 2024 at 04:25:02

Like (0)

Report

Re: Multiple selections

I am saying that I want the user to be able to select multiple options

Was this reply helpful? Yes No
Pstork1 68,145 Most Valuable Professional on 07 Jan 2024 at 19:38:20

Like (0)

Report

Re: Multiple selections

Are you saying you want the user to be able to select multiple options? Or that you want the user to circle back to the question after processing a response? If you want to Circle back to the question there is a Go to Step under the Topic Management section of add an action that will let you go back and re-ask the Question.

Was this reply helpful? Yes No