connector action prompts user (C2) connections must use Azure Active Directory authentication

(1) Share

Report

Posted on by JL-12070817-0

I tried to I tried to make a connection to ServiceNow in Copilot Studio, the component prompts "User (C2) connections must use Azure Active Directory authentication" and doesn't allow me to move on, anyone has hints?

Categories:

General topics

I have the same question (0)

All responses (7)

Answers (0)

adilei Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

If your connection is configured with end-user authentication, end-users need to be authenticated with Entra. Do you need end-user or maker authentication?

Configure end-user authentication for actions - Microsoft Copilot Studio | Microsoft Learn

Was this reply helpful? Yes No
BM-03070103-0 4 on at

Like (0)

Report
Copy link

Link copied!

I am having the same issue with Zendesk. I understand it is to do with authentication for the Power Flow Action. Does anyone have documentation on how to set up the authentication for the Power Flow?

Was this reply helpful? Yes No
CU06090718-0 2 on at

Like (0)

Report
Copy link

Link copied!

Hi, you must be connecting the service now connector directly from Copilot Studio , if you connect this connector via power automate flow and then call that flow in copilot then it will work fine

Was this reply helpful? Yes No
fchopo 8,003 Moderator on at

Like (0)

Report
Copy link

Link copied!

Hi,

I have a similar problem using a custom connector. It seems that using actions with user authentication in the end user authentication action property doesn't work. Therefore, currently the only way to overcome this would be as CU06090718-0 mentioned, create a Power Automate flow that connects to ServiceNow.

Hope it helps!

Ferran

Was this reply helpful? Yes No
ND-26080834-0 4 on at

Like (0)

Report
Copy link

Link copied!

Same problem here

Was this reply helpful? Yes No
Suggested answer

CU19070401-0 32 on at

Like (0)

Report
Copy link

Link copied!

YouTube Video to fix this error where it explained very well with the fixes: https://youtu.be/Cg7_rF3uilE?si=wiv7T0gy9fw6rmj9

To fix this error refer to this blog post where it explained very well with the fixes: https://global-sharepoint.com/copilot/call-custom-prompt-in-copilot-studio/

Was this reply helpful? Yes No
Suggested answer

Jignesh Patel 101 on at

Like (1)

Report
Copy link

Link copied!

Hello,

Go to connector properties and select End user authentication to Copilot author authentication like below.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

1 people found this reply helpful.

Was this reply helpful? Yes No