Other Users Cannot See Salesforce Data

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Posted on by MS-01100915-0

I have a gallery populated with Salesforce contacts using the Salesforce connector. The data populates correctly for me, but not for other users, even though they have the same permissions (or higher) in Salesforce. When we go to Connections in their account in Power Platform and change connection from their Salesforce account to mine, the data displays correctly. With this issue there are no errors, the Gallery is just empty. Any ideas why this would be?

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Nandit 1,568 Moderator on at

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Hi MS-01100915-0,

When the users open the app for the first time, they're asked to establish a connection with all Data Sources and connectors. If that step is executed properly by clicking on "Allow" then they should be able to see the data.

What happens when they go to the Connections page and try to refresh the connection and then refresh the app?

Kind regards,

Nandit

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MS-01100915-0 6 on at

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Thank you Nandit - yes, they are prompted to accept the connections to the Data sources - we have quite a few - but Salesforce is the only one that doesn't work. And yes, we tried refreshing, and reconnecting from the Connections page. It only works for them when they input my Salesforce credentials. Even our Salesforce admin, who has higher privileges than myself cannot get the data to show with her account.

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CU02061856-1 3 on at

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@Nandit The "allow' button is greyed out for the other user. Was there ever any fix to this? @MS-01100915-0

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