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On 'escalate' can you send the question entered into the bot to a group chat?

Posted on by 4

Hi All, 

If my bot can't find a response and it triggers the 'escalate' topic, I would like to send the user's question from the bot to a group chat so the user can go here for an answer. I can see in power automate you can post a message in a chat or channel but it looks like the message is a standard response. Can you customise this to the question being entered into the bot? 

  • Katiebeer1 Profile Picture
    Katiebeer1 4 on at
    Re: On 'escalate' can you send the question entered into the bot to a group chat?

    This has worked thank you @v-yueyun-msft

    It is posting as the account we created the flow in which is fine, but do you know if you can tag in the user asking the questions into the message that gets posted? Our team need to authenticate to get access to the bot 

  • Verified answer
    Re: On 'escalate' can you send the question entered into the bot to a group chat?

    Hi , @Katiebeer1 

    If you want pass the User's question to the Team channel , you can use the "Activity.Text":

    vyueyunmsft_0-1713751644530.png

    And this is my flow:

    vyueyunmsft_1-1713751681050.png

     

     

    If this reply can help you , you can click mark this reply as solution (Accept solution) which can help more people, thanks in advance! 

     

    Best Regards,

    Yueyun Zhang

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