Copilot Reactions are not populating

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Posted on by CU18110008-0

It seems my sessions are getting recorded, but the reactions are not.

I know the users are reacting "thumbs up and down" and providing feedback, but none of it is being recorded. My agent is published; I've sat down with users to see them provide input/reactions and even attempted to do the reactions myself. It's been days, and no results whatsoever in the reaction section.

Does anyone know what could be wrong or if this is an error?

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Bot analytics

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sandeep_angara 430 Moderator on at

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Hi @AT-07071602-0

As per the documentation these analytic you are referring to (as in the screenshot attached) are measured not through the user reactions, but AI iteself measure the Answer quality.

Please read through this: https://learn.microsoft.com/en-us/microsoft-copilot-studio/analytics-improve-agent-effectiveness#answer-rate-and-quality-preview

If this helps, please mark this as an answer.

Thank you

Regards,

Sandeep Angara

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CU18110008-0 29 on at

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Hi @sandeep_angara,

Thanks for the response! I was referring to that reaction sections at the bottom under "satisfaction" just below response quality section just to the left of Survey.

As you can see it says no reactions have been recorded. This should not be the case as I have sat down with my team to test in live, and none of the thumbs up or downs are being recorded, even days after.

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ML-22070015-0 Microsoft Employee on at

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@AT-07071602-0 Following because I also have this issue

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Dave A-W 7 on at

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Hi @sandeep_angara, within the page you linked is this section about Reactions:

The chart counts the number of times users selected either the thumbs up (positive) or thumbs down (negative) buttons available on each response they received from your agent.

so this is different to the AI measuring answer quality.

@AT-07071602-0 which channel are your users reacting on?
Collect thumbs up or down feedback and comments for your agents | Microsoft Learn currently states:

Users can give feedback in these channels:

Test chat

Demo website

Custom website

Webchat SDK

Teams

If your users are clicking thumbs outside of these - e.g. within M365 Copilot - then they are probably Microsoft Feedback thumbs instead.

That said, while we see reaction stats from Teams and SharePoint channels, we don't currently get reaction stats from Copilot Studio test chats either. So I'm also interestedly following this question ;)

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AG-20060602-0 29 on at

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Hi @Dave A-W

I am also facing the same issue the reactions are not populating, although i am using my agent in MS Teams Copilot, do you have any idea what i might be doing wrong, so that i can improve that ?

Also when you mention test chat, what is that, if not the test pane in copilot studio agent itself ?

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AT-07071602-0 on at

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It looks like my issue has been resolved. Just started tracking interaction data out of no where. Perhaps an update happened? I didnt do anything on my end.

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CopilotUserFr2025 40 on at

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How did it work?

Did you try using Teams, or did it work through agents deployed in the Microsoft 365 Copilot app?

thanks

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