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Posted on by 4

I have an app currently deployed as a MS Teams Tab.

 

Most users are accessing the app through a mobile device and have no issues. 

For a number of the mobile device users, the following screen is shown when trying to access the app.

thumbnail_Screenshot_20211216-194004_Teams.jpg

 

Clicking the button takes the user to a browser tab that does nothing.

Clearing the Teams app data, fixes the issue but it comes back after a day or two.

 

I've seen this issue on the forums a few times and the usual solution given is to clear the app cache.

Is there a more permanent solution, as I can't expect users to do this every time they need to use the app.

 

All mobile device users are using the same devices running the same version of Android.

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  • MES_B Profile Picture
    4 on at

    Would be great to have some information on this...

    Still have users coming to me on a regular basis complaining they keep seeing this screen.

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