Hello everyone,
I have set up the below custom topic which my custom copilot the purpose if which is to trigger on each user query. The workflow it should follow is the below:
- Receives user query
- Sets global Counter variable
- Adds +1 to Counter variable
- Generate response
- Asks if query has been resolved
- Acts upon user response (Yes/No)
- Yes condition (redirect to "End Conversation" system topic
- No condition (asks the user to re-phrase their query and redirects to the same topic), checks if Counter value is larger than 1, if larger escalates.
The issue I am having is that, every time when the copilot gives response to the user query and asks "Did that answer your question?", and the user marks either YES/NO the topic does not go through but instead goes back to Generative answers node - Please see below for better understanding.
Any ideas how I can resolve this please? Or improve my workflow?
That will be greatly appreciated!
Thanks,
Sasho
