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Power Platform Community / Forums / Copilot Studio / Creating an incident f...
Copilot Studio
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Creating an incident from an action?

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Posted on by 8

We have a team created for incident response. We would like either:-


1) A notification sent to anybody joining  a particular channel in this team.
2) A notification sent when somebody makes a comment in the channel

 

The idea is to then refer them to a 'tag' in Teams which we have assigned from the Shifts 'app' to they
are directed to who ever is on-call in Shifts at that particular time.

What would be the best way to go about this?


Should i create a copilot in co-pilot studio, that then calls a power automate, virtual agent flow?

I noticed some time limit on how often the power automate flow would check for a new message and it seems the minimum poll time is 3 minutes, obviously that is no good as people need to get a response to a chat or joining a channel ASAP.

 

Any pointers very welcome. Thanks!

I have the same question (0)
  • aparnaa Profile Picture
    95 on at

    you dont need a copilot for this, you can use below power automate flow options to set it up

    Try new designer approach, where by deafult plling time is 1 minute

    aparnaa_0-1705298197892.png

    aparnaa_1-1705298235596.png

     

     

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