Skip to main content

Notifications

Copilot Studio - Calling Actions from Copilot S...
Unanswered

Creating an incident from an action?

(0) ShareShare
ReportReport
Posted on by 8

We have a team created for incident response. We would like either:-


1) A notification sent to anybody joining  a particular channel in this team.
2) A notification sent when somebody makes a comment in the channel

 

The idea is to then refer them to a 'tag' in Teams which we have assigned from the Shifts 'app' to they
are directed to who ever is on-call in Shifts at that particular time.

What would be the best way to go about this?


Should i create a copilot in co-pilot studio, that then calls a power automate, virtual agent flow?

I noticed some time limit on how often the power automate flow would check for a new message and it seems the minimum poll time is 3 minutes, obviously that is no good as people need to get a response to a chat or joining a channel ASAP.

 

Any pointers very welcome. Thanks!

Categories:
  • aparnaa Profile Picture
    aparnaa 95 on at
    Re: Creating an incident from an action?

    you dont need a copilot for this, you can use below power automate flow options to set it up

    Try new designer approach, where by deafult plling time is 1 minute

    aparnaa_0-1705298197892.png

    aparnaa_1-1705298235596.png

     

     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,304

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,703

Leaderboard

Featured topics