Certain phones for SMS are using an older version of my bot

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Posted on by CU18111706-0

I've disabled all the topics in my bot and certain phones still get an older version of my bot. Is something getting cached somewhere?

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Topic creation & management

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Artur Stepniak 1,539 Moderator on at

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Hello,

I'm not sure what do you mean. Can you explain what's your solution in more detail?

Best regards,

Artur Stepniak

Interested in GenAI? Visit my site!

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Vinoth Selvam 1,592 Super User 2025 Season 1 on at

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Hi CU18111706-0,

If your question is about , copilot not using the latest version.

Yes, it’s likely that the old version of your bot is being cached somewhere, either on the client devices, within the browser/app being used to access the bot, or potentially on the server side.

On Chrome: Settings > Privacy and Security > Clear Browsing Data.

On Safari (iOS): Settings > Safari > Clear History and Website Data.

Thanks.
For Copilot studio technical blogs: Visit my Site

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CU18111706-0 4 on at

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The setup is:

SMS workstream setup in CSW.

workstream has a bot that asks a few questions

Is this about and existing case or a new case

Existing

Using the phone number of incoming text, find a contact with that mobile number and see if there are existing cases ...

New

I can help open a new case, tell me about your issue and I'll create a case and get you routed to a live agent ...

I test my bot in Copilot Studio, and it works perfectly

I send a text using my iPhone and I'm getting engaged with a previous version of the bot as I was developing it and testing

If I text using a different iPhone, I get the current bot

I wouldn't think this would be a server caching issue?

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