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Power Apps - Microsoft Dataverse
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Order Entity with Customer Service Enterprise?

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Posted on by Microsoft Employee

Hello Team, 

 

I know that order entity is included with the D365 Sales license, however one of our Partners asked if it's possible to use the Order entity on a Customer Service Enterprise license considering its a non-restricted table?

 

 

Thank you in advance. 

 

LC

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  • MicrosoftLC Profile Picture
    Microsoft Employee on at
    Re: Order Entity with Customer Service Enterprise?

    ok, thanks! 🙂

  • ChrisPiasecki Profile Picture
    6,389 Most Valuable Professional on at
    Re: Order Entity with Customer Service Enterprise?

    Hi @LicenseConcierg,

     

    Order is not in the restricted tables list -- so based on documentation, your Customer Service Enterprise or even Power Apps Per User licensed users can perform CRUD operations on the table.

     

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  • MicrosoftLC Profile Picture
    Microsoft Employee on at
    Re: Order Entity with Customer Service Enterprise?

    Can a Customer Service Enterprise license and wants to perform Create, Read, Update, Delete (CRUD) operations on the Order table?

     

    Or, does this user need a Sales license?

     

     

  • ChrisPiasecki Profile Picture
    6,389 Most Valuable Professional on at
    Re: Order Entity with Customer Service Enterprise?

    Hi @LicenseConcierg,

     

    As long as you are not using the Sales apps requiring a license such as the Sales Hub to access the tables, you should be fine.

     

    I believe the Sales Solution comes preinstalled in all Dynamics 365 enabled environments, so as long as the table is installed in the environment, you should be good to access the table via a custom Model driven app or configuring the Customer Service App. 

     

    ---
    Please click Accept as Solution if my post answered your question. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

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