Power Platform Community Forum Thread Details

I have a query from one of the clients.

Background:

They want to use Omnichannel to
- track progress,
- manage tasks,
- perform approvals and
- collaborate
E.g. IT dept can view tickets for users and their due dates.
They are implementing universal adaptive cards using Power Virtual agents.
They do not have Pro developer in the team

Challenge
They are using Universal Adaptive Cards version 1.4
The client is claiming that not all channels (Outlook, Teams) support it.

Microsoft document shares that it does support
But it requires a professional developer.
Question: Is it possible to have Omni-channel with PVA with adaptive cards?
Any guidance on how to achieve this with some reference will be highly appreciated.