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how do i enable notification when a chat comes in and i am on another tab. whilst using the omnichannel agent i was not seeing notification of a new chat as i was in another tab. is there a way to enable this please?
Hi @robmays ,
If you are using Omnichannel, you can use this link (I think that will help you):
But unfortunately, using Power Virtual Agents you cannot receive notifications yet.
You can submit an idea here: https://aka.ms/pva/community/ideas
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