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App stop responding after opening a topic

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Posted on by Community Power Pla...

Hello, I'm having some issues when trying to edit some topics, specifically the introductory one, that comes by default with the bot, I have it a little bit modified but I need to keep editing it.

Did anybody came across with this issue?

After clicking that button, the app freezes and I cant use either the bot or the power virtual agents app, I can click only the buttons on the very left, the chat and that.

Thank you very much, I hope somebody can reply me.

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Community Power Pla... on at

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Re: App stop responding after opening a topic

Thank you very much, will try reaching them
Expiscornovus 31,713 Most Valuable Professional on at

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Re: App stop responding after opening a topic

Hi @Anonymous,

Maybe you can contact Microsoft support and they might help you out with this issue:

https://powervirtualagents.microsoft.com/en-us/support/
Community Power Pla... on at

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Re: App stop responding after opening a topic

Here at least I got a message error...
Community Power Pla... on at

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Re: App stop responding after opening a topic

Haven't tried that yet, but thats a good idea, I will try now and let you know!
Expiscornovus 31,713 Most Valuable Professional on at

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Re: App stop responding after opening a topic

Hi @Anonymous,

I haven't seen this issue before. I tried reproducing this by creating a Spanish bot and editing the ¿Qué tal? Greeting system topic. But unfortunately I was unable to reproduce this issue (see screenshot below).

Have you tried access/editing the bot via the browser as a workaround. In other words, accessing Microsoft Teams via your browser instead of the Microsoft Teams client?