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Power Platform Community / Forums / Copilot Studio / App stop responding af...
Copilot Studio
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App stop responding after opening a topic

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Hello, I'm having some issues when trying to edit some topics, specifically the introductory one, that comes by default with the bot, I have it a little bit modified but I need to keep editing it. 

Did anybody came across with this issue?

Ivo_0-1643391713590.png

Ivo_1-1643391730717.png

After clicking that button, the app freezes and I cant use either the bot or the power virtual agents app, I can click only the buttons on the very left, the chat and that.

Thank you very much, I hope somebody can reply me.

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  • Expiscornovus Profile Picture
    33,195 Most Valuable Professional on at

    Hi @Anonymous,

     

    I haven't seen this issue before. I tried reproducing this by creating a Spanish bot and editing the ¿Qué tal? Greeting system topic. But unfortunately I was unable to reproduce this issue (see screenshot below).

     

    Have you tried access/editing the bot via the browser as a workaround. In other words, accessing Microsoft Teams via your browser instead of the Microsoft Teams client?

     

    quetal_systemtopic.png

  • Community Power Platform Member Profile Picture
    on at

    Haven't tried that yet, but thats a good idea, I will try now and let you know!

  • Community Power Platform Member Profile Picture
    on at

    Here at least I got a message error... 

    Ivo_0-1643635423713.png

     

  • Expiscornovus Profile Picture
    33,195 Most Valuable Professional on at

    Hi @Anonymous,

     

    Maybe you can contact Microsoft support and they might help you out with this issue:

    https://powervirtualagents.microsoft.com/en-us/support/

     

  • Community Power Platform Member Profile Picture
    on at

    Thank you very much, will try reaching them

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