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Power Platform Community / Forums / Copilot Studio / Inconsistency in the P...
Copilot Studio
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Inconsistency in the PVA Platform

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Over the past few weeks, there have been some notable incidents that have affected the reliability of the platform. Two weeks ago, the client reported a critical bug in production, stating that none of the videos were working on the chatbot. Interestingly, the issue seemed to resolve itself within a day without any changes made to the platform.

AKumari7_0-1715158062115.png

However, earlier this week, the same issue resurfaced. Once again, the business reported that the videos were not functioning within the platform. While the problem seemed to persist for a longer duration this time, I noticed that as of yesterday, the videos are now working perfectly fine.

 

AKumari7_1-1715158062128.png

 

Aagin since the past two days the platform is buffering a lot and the following bugs were reported:

  1. PVA Platform is lagging: 
    • While creating topics and adding action items the platform takes up a lot of time to load and then we get error messages to add necessary values to the added action items. 
  2. Debug mode is not working : 
    • When trying to turn on the debug mode, the chatbot (in the test your chatbot section) keeps refreshing to the start of the conversation. 

       

    • AKumari7_3-1715158358657.png

       

  3. Redirecting to the greetings topic when trying to access the chatbot: 
    • when trying to redirect or open any specific topic the platform automatically reverts to and fro to the greetings topic. 

 

Is it possible if we could get 2 weeks prior notice when new updates are being rolled out so that we could pause the developments in the lower environments.

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