Error when trying to get copilot to analyze image

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Posted on 7 Mar 2025 09:51:55 by Keavie

Hi,

I am trying to create a bot that analyses what image is being sent. However when I attempt to send an image file I get the below error.

Generative AI is enabled and Image input is also enabled.

When trying to look up the error all it give me is to contact Microsoft Support. I am missing something or do I need to have a specific license to be able to do this?

Thank you

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w.p 1,582 on 01 Apr 2025 at 09:31:49

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Error when trying to get copilot to analyze image

Have you tried creating a new one?
Keavie 12 on 28 Mar 2025 at 12:50:35

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Error when trying to get copilot to analyze image

Hi Vinoth,

I now have a full Copilot license but it seems that its giving me the same error when I ask it to analyse a image.
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Vinoth Selvam 1,487 Super User 2025 Season 1 on 12 Mar 2025 at 04:50:31

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Error when trying to get copilot to analyze image

Hi Keavie,

Enabling the Image input is simple as mentioned by you in your query.

Can i check if the same response error occurs for all the images you are trying? Also are you using Copilot studio trial?

It should work atleast for few times initially. You can disable the premium feature to enhance the search results and try again.

I have faced similar issue sometimes if we use the trial environment. Since the resources are limited, it can answer for couple of time and will throw error. Later try after sometime, it will work.

Thanks.

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Keavie 12 on 11 Mar 2025 at 10:54:41

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Error when trying to get copilot to analyze image

The image in question is 4.76MB
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JO-2025 14 on 08 Mar 2025 at 11:24:36

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Error when trying to get copilot to analyze image

Make sure to follow below

Don't exceed a total of 15 MB for all uploaded images in a single conversation. Any images uploaded after the 15 MB limit can't be used to generate answers.