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Suggest Topics hanging indefinitely.

Posted on by 12

I have not been able to get a document to import into the Suggest Topics. It wont parse a CSV or DOC properly. Keep getting errors.

I have followed the instructions EXACTLY. Why not include samples for us to use? It's obvious the format needs to be specific.

 

Currently the Suggested tab area is disabled for 10 hours at the moment, the message

"Getting your suggestions. This may take several minutes" has been just hanging there. Screen Shot 2022-03-10 at 11.57.12 PM.png

 

 

 

Can't cancel the operation? Or reset?

 

Thanks for any help

 

 

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  • PatrickMullady Profile Picture
    PatrickMullady 12 on at
    Re: Suggest Topics hanging indefinitely.

    haha, yes. So my team member added a 40 page Word Doc with about 500 terms and definitions. I don't know how many MB but as a first time import it was way too much.

  • peterswimm Profile Picture
    peterswimm on at
    Re: Suggest Topics hanging indefinitely.

    Just for curiosity's sake, define huge?

  • PatrickMullady Profile Picture
    PatrickMullady 12 on at
    Re: Suggest Topics hanging indefinitely.

    update, apparently the doc we loaded was HUGE and it took 24 hrs exactly to finally load. 

    Lesson learned! 

  • peterswimm Profile Picture
    peterswimm on at
  • PatrickMullady Profile Picture
    PatrickMullady 12 on at
    Re: Suggest Topics hanging indefinitely.

    it is a public URL, no credentials needed.

    apologies but where do I go to open a ticket?

  • peterswimm Profile Picture
    peterswimm on at
    Re: Suggest Topics hanging indefinitely.

    Not sure if it can ingest directly from a github URL, they need to be public URLs. Here is another file you can try: https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/QnA%20Maker%20Sample%20FAQ.xlsx Ill keep an eye out for the ticket!

  • PatrickMullady Profile Picture
    PatrickMullady 12 on at
    Re: Suggest Topics hanging indefinitely.

    It's tiny. I created a this file to test it. At this point its been hanging for about 15 hours or so

     

    https://raw.githubusercontent.com/retropunk/MyFiles/main/ce-faq1.csv?token=GHSAT0AAAAAABR63W2FYLYBNKRXRXPNJETQYRUUK7A

  • peterswimm Profile Picture
    peterswimm on at
    Re: Suggest Topics hanging indefinitely.

    how many rows are you trying to import? How long has it been hanging?

  • PatrickMullady Profile Picture
    PatrickMullady 12 on at
    Re: Suggest Topics hanging indefinitely.

    Thank you for the link, looks helpful.

    I'll be opening a ticket, it's still hanging.

  • peterswimm Profile Picture
    peterswimm on at
    Re: Suggest Topics hanging indefinitely.

    Under the hood, we are using technology from QnAmaker, so the following structured data formats should inport cleanly into the tool 

     

    https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/concepts/data-sources-and-content#structured-data-format-through-import

     

    If you continue to have problems, please open a support ticket!

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