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Suggest Topics hanging indefinitely.

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Posted on by PatrickMullady

I have not been able to get a document to import into the Suggest Topics. It wont parse a CSV or DOC properly. Keep getting errors.

I have followed the instructions EXACTLY. Why not include samples for us to use? It's obvious the format needs to be specific.

Currently the Suggested tab area is disabled for 10 hours at the moment, the message

"Getting your suggestions. This may take several minutes" has been just hanging there. Screen Shot 2022-03-10 at 11.57.12 PM.png

Can't cancel the operation? Or reset?

Thanks for any help

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Building Copilot Studio chatbots in Microsoft Teams

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peterswimm Microsoft Employee on at

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Under the hood, we are using technology from QnAmaker, so the following structured data formats should inport cleanly into the tool

https://docs.microsoft.com/en-us/azure/cognitive-services/qnamaker/concepts/data-sources-and-content#structured-data-format-through-import

If you continue to have problems, please open a support ticket!

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PatrickMullady 12 on at

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Thank you for the link, looks helpful.
I'll be opening a ticket, it's still hanging.

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peterswimm Microsoft Employee on at

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how many rows are you trying to import? How long has it been hanging?

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PatrickMullady 12 on at

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It's tiny. I created a this file to test it. At this point its been hanging for about 15 hours or so

https://raw.githubusercontent.com/retropunk/MyFiles/main/ce-faq1.csv?token=GHSAT0AAAAAABR63W2FYLYBNKRXRXPNJETQYRUUK7A

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peterswimm Microsoft Employee on at

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Not sure if it can ingest directly from a github URL, they need to be public URLs. Here is another file you can try: https://github.com/Azure-Samples/cognitive-services-sample-data-files/blob/master/qna-maker/data-source-formats/QnA%20Maker%20Sample%20FAQ.xlsx Ill keep an eye out for the ticket!

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PatrickMullady 12 on at

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it is a public URL, no credentials needed.
apologies but where do I go to open a ticket?

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peterswimm Microsoft Employee on at

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https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-support#microsoft-support

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PatrickMullady 12 on at

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update, apparently the doc we loaded was HUGE and it took 24 hrs exactly to finally load.
Lesson learned!

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peterswimm Microsoft Employee on at

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Just for curiosity's sake, define huge?

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PatrickMullady 12 on at

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haha, yes. So my team member added a 40 page Word Doc with about 500 terms and definitions. I don't know how many MB but as a first time import it was way too much.

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