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Power Platform Community / Forums / Copilot Studio - Building Copilot Studio Chatbo... / Ask with adaptive card...
Copilot Studio - Building Copilot Studio Chatbo...
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Ask with adaptive card don't repeat is triggering Escalate topic

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Posted on by ManikandanS 246

Hello All,

 

We have a bot which provides generative answers to users using Fallback topic. We have implemented custom CSAT, ENPS rating submission using Ask with adaptive card node. The issue here is when user prompted to provide rating and user don't want to provide rating instead continue asking question to bot, in this case with default setting of Ask with adaptive card, the same card presented to user 2 more times and goes to Escalate topic, if we change the re-prompt setting to Don't repeat then in the first instance it goes to Escalate topic. Are there any way to trigger Fallback topics in this case? so that user can continue getting answers from bot.

 

Thanks.

2023-11-20_16h39_...
  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Ask with adaptive card don't repeat is triggering Escalate topic

    Today, "ask with adaptive card" doesn't have the same flexibility for the question behavior.

    Please do ask for this using: aka.ms/CopilotStudioFeatureRequest

  • Revlock97 Profile Picture
    Revlock97 187 on at
    Re: Ask with adaptive card don't repeat is triggering Escalate topic

    Hi, @HenryJammes, @ManikandanS  

     

    I have the same issue and I have tried the Send a question with the adaptive card as an attachment however it doesn't take Submit/button selections from the said adaptive card as output. Have you found a work around or a solution on this so far? Thanks a lot in advance!

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Ask with adaptive card don't repeat is triggering Escalate topic

    Maybe instead of "ask with adaptive card" try to send it as a question, with the adaptive card as an attachment.

  • ManikandanS Profile Picture
    ManikandanS 246 on at
    Re: Ask with adaptive card don't repeat is triggering Escalate topic

    Hello @HenryJammes ,

    Sure, will create feature request.

    Bot is deployed to Teams channel.

    Please find attached JSON cards. PVA will call Power Automate to save ratings in Dataverse.

    Thanks.

    AdaptiveCard JSON...
  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Ask with adaptive card don't repeat is triggering Escalate topic

    Hi @ManikandanS 

     

    As far as I know, the "Ask with adaptive card" node doesn't have the same flexibility as the "Question" node, when it comes to question behavior. I would suggest to submit a feature request detailing the use case and business impact here: https://aka.ms/CopilotStudioFeatureRequest

     

    I'm curious - what is the channel you deploy to? 

    Can you share the adaptive card JSON / Power Fx and how it sends value back to the bot?

     

    Henry

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