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Question in Conversational Boosting Topic doesn't get asked the first time

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Posted on by ShaneMeisnerTH

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I added a question to the Conversational Boosting Topic. Following the Conditional check, under Answer is not blank I added my multiple Choice Question:

Then, if they select Yes, I trigger a flow to send the response as an email:

The first time you ask your question, it retrieves the answer, but does not prompt the user if they want a copy of the response sent to them.

But, if you repeat the exact same question it will then ask the user and sends the email correctly:

Any ideas on why it doesn't ask the question on first response?

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Artur Stepniak 1,539 Moderator on at

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Hello,

I don't see the whole topic. Could you please send it? You should open the code view and copy-paste the content:

kind: AdaptiveDialog

modelDescription: This topic enables you to send an e-mail to the user.

inputs:

- kind: AutomaticTaskInput

propertyName: subject

name: subjectsubject

description: Subject for an e-mail to send.

entity: StringPrebuiltEntity

shouldPromptUser: true

- kind: AutomaticTaskInput

propertyName: recipients

description: A list of e-mail addresses separated by comma.

entity: StringPrebuiltEntity

shouldPromptUser: true

- kind: AutomaticTaskInput

propertyName: body

description: Body of an e-mail to send.

entity: StringPrebuiltEntity

shouldPromptUser: true

beginDialog:

kind: OnRecognizedIntent

id: main

intent: {}

actions:

- kind: InvokeFlowAction

id: invokeFlowAction_4u8Egh

input:

binding:

text: =Topic.subject

text_1: =Topic.recipients

text_2: =Topic.body

output:

binding:

status: Topic.status

flowId: ccd3b58b-8fbe-9cb0-0dc3-c7663ed99874

- kind: SearchAndSummarizeContent

id: I2QU0G

userInput: Inform that you've sent an e-mail successfully.

inputType:

properties:

body:

displayName: body

description: Body of an e-mail to send.

type: String

recipients:

displayName: recipients

description: A list of e-mail addresses separated by comma.

type: String

subject:

displayName: subjectsubject

description: Subject for an e-mail to send.

type: String

Thanks!

Best regards,

Artur Stepniak

Interested in GenAI? Visit my site!

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Vinoth Selvam 1,592 Super User 2025 Season 1 on at

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Hi ShaneMeisnerTH ,

Did you make sure each time the response from copilot comes from the same Conversational Boosting topic?

Understand that you have added the condition in this topic only. What if copilot responds by triggering a different topic?

Please check on this "Activity mapping" to identify how the copilot response is generated.

Based on that you will be able to find out how the process flows to provide the response and we can add your conditions based on that.

Thanks.
For Copilot studio technical blogs: Visit my Site

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ShaneMeisnerTH 195 on at

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Vinoth Selvam & Artur Stepniak -

It seems Conversational Boosting only triggers IF someone asks the same question a 2nd time.
The trigger looks like this out of the box:

When you ask the question the fist time, al you see in Activity Map is:

Then, when you ask the question a 2nd time, Conversational Boosting triggers and asks the question.

I tried the different Trigger options to no Avail.

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ShaneMeisnerTH 195 on at

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I worked with Microsoft to come up with a Solution.

In the "Conversation Start" Topic, I added a Question, and then redirect the conversation to the "Conversational Boosting" Topic:

Next, in the "Conversational Boosting" Topic , added the question asking the user if they want the response sent to them:

On the Yes side triggered my Flow:

Then added a Redirect to the "End of Conversation" Topic:

and now, every time a user asks a question they have the option to get it sent to them. This also helps us track how our agent is doing as it asks the user if they found what they were looking for and then asks them to Rate their Experience :-)

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