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Power Platform Community / Forums / Power Apps / Dual Write handle the ...
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Dual Write handle the Customer Lookup

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Posted on by satishs 11

The Customer Lookup is a Multi Entity lookup for Contact and Account.I have account and contact dual write setup.

Not i have a Customer lookup in a case and i am sync from F&0. The issue is on the case has a customer which maps to either a contact or account depending on case. the same in f&0 as there case has  a party id which can accommodate both.

 

When i create the sync the intital sync 

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Microsoft Dataverse with Power Apps
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    satishs Profile Picture
    satishs 11 on at

    I ended resolving this

     

    1) Creating a field in F&0 to store person and organization saperately.
    2) On the dataverse i created a Contact lookup and Account lookup.
    3) On Dual write i setup them to update each other using the Account Number as Alternate Key
    4) Wrote a plugin that on value set of either, update the Customer field,
    5) The Plugin does the reverse to set these two fields in the dataverse and sending the info to F&0

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