I am trying to create a “Copilot for Microsoft 365” that reads a Sharepoint path from my company that contains pdf's and docx's and I get the following error after publishing it in Teams
Sorry, an unexpected error has occurred. We are investigating it. Error code: SystemError. Conversation ID: a:[ENC-ID-UNIQUE-ORG1]-[ENC-ID-SESSION-ORG1]-[ENC-ID-ERROR-ORG1]. Time (UTC): 3/18/2025 10:44:27 AM.
* What is in brackets are ids for not sharing them.
Any idea why it may be giving this failure, the sharepoint folder is shared with my entire organization and all org users have “Microsoft Power Platform” and “Office 365 E3” license which should be left over for them to query Copilots.
From the web/ a copilot chat (without going through Copilot Studio) “https://m365.cloud.microsoft/chat” if I try to create an agent it reads the sharepoint links but the users are not allowed to add it.
We are having the same issue here as well and have escalated this to Microsoft. Currently we have no final solution. It happened to us in the past four weeks three times and the issue was given for 4-8 days. We have changed nothing in the agent and could not identify a clear root cause.
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