You can condense this a lot - firstly the quick way
If(
Office365Users.MyProfile().JobTitle in ["Analyst", "Function Lead", "Supervisor", "Manager", "Director", "Performance Research"],
Switch(
LOBDropDown.Selected.Value,
"Mobile",
["Account/Login Issues","KB/Training Update","Mobile App Issue","Promo/Coupon"],
"myStore",
["Account Linking Issues","Account/Login Issues","DCP","Digital Receipt","KB/Training Update","Phone Line","Potential Fraud/Abuse","Promo/Coupon"],
"RxCard",
["Account/Login Issues","Gift Card Issue (Begins with 627857105)","KB/Training Update","Phone Line","PSC Issue"],
"Debit/Credit Card",
["Account/Login Issues","Credit Card Issue","Debit Card Issue","KB/Training Update"],
"ECom Photo",
["Account/Login Issues","Chat","DCP","Issue with Existing Order","KB/Training Update","Phone Line","Photo CSR ID Issues","Potential Fraud/Abuse","Promo","Snapfish JIRA","Website Issue"],
"ECom Retail Product",
["Account/Login Issues","Chat","DCP","Email/Salesforce","Gift Card Issue (Begins with 6394257)","Issue with Existing Order","KB/Training Update","Phone Line","Promo/Coupon","Website Issue"],
"ECom General",
["Account/Login Issues","Deactivation Request","KB/Training Update","New Hire/Cross-Training Class","Opt-In/Out Issues","Scheduler","VDI"],
[""]
),
Switch(
LOBDropDown.Selected.Value,
"Mobile",
["Account/Login Issues","Mobile App Issue","Promo/Coupon"],
"myStore",
["Account Linking Issues","Account/Login Issues","DCP","Digital Receipt","Phone Line","Potential Fraud/Abuse","Promo/Coupon"],
"RxCard",
["Account/Login Issues","Gift Card Issue (Begins with 627857105)","KB/Training Update","Phone Line","PSC Issue"],
"myWalgreens Debit/Credit Card",
["Account/Login Issues","Credit Card Issue","Debit Card Issue","KB/Training Update"],
"ECom Photo",
["Account/Login Issues","Chat","DCP","Issue with Existing Order","KB/Training Update","Phone Line","Photo CSR ID Issues","Potential Fraud/Abuse","Promo","Snapfish JIRA","Website Issue"],
"ECom Retail Product",
["Account/Login Issues","Chat","DCP","Email/Salesforce","Gift Card Issue (Begins with 6394257)","Issue with Existing Order","KB/Training Update","Phone Line","Promo/Coupon","Website Issue"],
"ECom General",
["Account/Login Issues","Deactivation Request","KB/Training Update","New Hire/Cross-Training Class","Opt-In/Out Issues","Scheduler","VDI"],
[""]
)
)
and then in your case you only have one constant Variable
(Keyboard/Training Update), so you can do this
With(
{
_KBTU:
If(
Office365Users.MyProfile().JobTitle in ["Analyst", "Function Lead", "Supervisor", "Manager", "Director", "Performance Research"],
"KB/Training Update"
)
},
Switch(
LOBDropDown.Selected.Value,
"Mobile",
["Account/Login Issues",_KBTU,"Mobile App Issue","Promo/Coupon"],
"myStore",
["Account Linking Issues","Account/Login Issues","DCP","Digital Receipt",_KBTU,"Phone Line","Potential Fraud/Abuse","Promo/Coupon"],
"RxCard",
["Account/Login Issues","Gift Card Issue (Begins with 627857105)",_KBTU,"Phone Line","PSC Issue"],
"Debit/Credit Card",
["Account/Login Issues","Credit Card Issue","Debit Card Issue",_KBTU],
"ECom Photo",
["Account/Login Issues","Chat","DCP","Issue with Existing Order",_KBTU,"Phone Line","Photo CSR ID Issues","Potential Fraud/Abuse","Promo","Snapfish JIRA","Website Issue"],
"ECom Retail Product",
["Account/Login Issues","Chat","DCP","Email/Salesforce","Gift Card Issue (Begins with 6394257)","Issue with Existing Order",_KBTU,"Phone Line","Promo/Coupon","Website Issue"],
"ECom General",
["Account/Login Issues","Deactivation Request",_KBTU,"New Hire/Cross-Training Class","Opt-In/Out Issues","Scheduler","VDI"]
)
)
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