Question Node in Agent does not recognize user input such as Yes or No

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Posted on by Will_K

Question Node in the Modern Copilot Studio Agent does not recognize user input such as Yes or No / True/False. Nothing else was updated. It is failing current production agent.
simple Yes or No user inputs trigger the Fallback topic.

We hope Microsoft could provide an update ASAP on this.

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Topic creation & management

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Robu1 1,459 Super User 2025 Season 2 on at

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Hi Will_K.

Thank you for choosing Microsoft Community.

Here are a few steps you can take to troubleshoot and potentially resolve the issue:

Troubleshooting Steps:
Check Question Node Configuration: Ensure that the Question Node is correctly configured to recognize Yes/No or True/False inputs. You can do this by verifying the properties of the Question Node in the Copilot Studio.

Update Entity Recognition: Make sure the entity recognition settings are correctly set to identify Yes/No or True/False responses. You can configure this in the Question properties panel.

Reprompt Behavior: Adjust the reprompt behavior to ensure the agent tries again if it doesn't get a valid response. You can customize the retry prompt to guide the user to provide the correct input.

Test in Different Environments: Test the Question Node in both the Copilot Studio test environment and the production environment to identify any discrepancies.

Additional Resources:
Ask a question - Microsoft Copilot Studio

Additional settings for inputs of topics and actions

If the issue persists, it might be a bug or a configuration issue that requires further investigation by Microsoft.

I hope this helps! Let me know if you need further assistance.

.If this fixes the issue, please mark as resolved to help others with find it.

Happy to help

Robu 1

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DuaS. 187 Super User 2025 Season 2 on at

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Could you share how you've configured the question node? If you want Yes/No answers, set the Identity option in question node to Boolean. This will present Yes/No options where Yes returns true and No returns false. If this answer helped you, please mark it as verified. Let me know if you need further assistance.

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