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Flow stuck at start and wait for approval

Posted on by 52

Hi


I have created an approval flow in PVA for Teams and it has worked flawlessly. Now the flow is stuck on Start and wait for approval at running. I have not changed anything in the flow and as I said it has worked flawlessly for several weeks.

 

Kind regards

 

sany98_0-1612252498378.png

 

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  • sany98 Profile Picture
    sany98 52 on at
    Re: Flow stuck at start and wait for approval

    @renatoromao 

    I have tested but the problem remains.

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Flow stuck at start and wait for approval

    Hi @sany98 ,

     

    Microsoft identifies yesterday that is a bug with other clients, but they said that the issue is now mitigated in all regions.

    Can you validate it again, please?

  • sany98 Profile Picture
    sany98 52 on at
    Re: Flow stuck at start and wait for approval

    @Jcook 

    I think it's a bug. Approval does not go to teams app or email. When the flow worked, the manager received approval both by email and in the teams app. I have tested with both my and the managers email address in the Start and wait for approval. I have also tried to build a new simple approval flow and the result is the same, stuck at Start and wait for approval.

  • Jcook Profile Picture
    Jcook 7,765 on at
    Re: Flow stuck at start and wait for approval

    Hi @sany98 

     

    Could you get the manager to check the Teams Approvals app?

     

    If the approval is there and not showing anywhere else. This might be a bug, let me know your findings,

     

    thank you!

  • Jcook Profile Picture
    Jcook 7,765 on at
    Re: Flow stuck at start and wait for approval

    Hi @sany98 

     

    The start and wait action will show as running until the Approval is approved, or declined.

  • sany98 Profile Picture
    sany98 52 on at
    Re: Flow stuck at start and wait for approval

    Hi @Jcook 

     

    The problem is that request does not go to the manager for approval and therefore can not be processed. Before, when everything worked, the request was sent to the manager, but now nothing is sent because Start And Wait For Approval is stuck att running. I have not changed anything, everything is as it was when the flow worked.

  • Jcook Profile Picture
    Jcook 7,765 on at
    Re: Flow stuck at start and wait for approval

    Hello @sany98 

     

    This flow is waiting for the approval outcome, it won’t proceed until the approval has been actioned.

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