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Posted on by WebPortal

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Hello,

This text-generating prompt has always worked well, until now:

It just isn't working anymore...

Help anyone?

Thanks in advance.

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AI Builder

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samiak Moderator on at

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Hello,

Is probably because some regions require enabling data movement cross-regions for the prompt feature to be enabled.

Please follow the steps in this document to Enable copilots and generative AI features - Power Platform | Microsoft Learn.

Additional details can be found here: https://learn.microsoft.com/en-us/ai-builder/availability-region#prompts

Let us know how it goes.

Thanks,

Samia

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Antoine2F on at

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Hello,

This error can occur when there is no AI Builder credits capacity any more in your environment.

Can you check?
You should have a banner in the AI models page indicating you've consumed all of your AI Builder credits.
You can also test other AI Models like Language detection for instance. If it works, then you still have capacity.

You can also check your environment consumption in Power Platform Admin Center.

If overage is confirmed, then you need to reallocate your credits and/or purchase additional credits. You can also request free credit extension. ("Request an extension" button in the overage banner)

Antoine2F

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WebPortal 2,295 on at

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Hello,
This is the status at the moment:

So it seems I still have some credits left?

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Antoine2F on at

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Yes, I confirm you have some credits left so capacity overage is not the source of your issue.

As Samia suggested, it could be some environment or tenant setting which has been changed by an admin in Power Platform Admin Center.

Antoine2F

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WebPortal 2,295 on at

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Hello,

That was indeed the case, I've enabled data movement across regions and now it works!

Thanks for helping!

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