web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Apps / Something went wrong -...
Power Apps
Answered

Something went wrong - AI Builder error

(0) ShareShare
ReportReport
Posted on by 2,297

Hello,

 

This text-generating prompt has always worked well, until now:

WebPortal_0-1707388212617.png

It just isn't working anymore...

 

Help anyone?

 

Thanks in advance.

Categories:
  • Verified answer
    samiak Profile Picture
    Microsoft Employee on at

    Hello,

    Is probably because some regions require enabling data movement cross-regions for the prompt feature to be enabled.

     
    Let us know how it goes.
     
    Thanks,
    Samia
  • Antoine2F Profile Picture
    Microsoft Employee on at

    Hello,

     

    This error can occur when there is no AI Builder credits capacity any more in your environment.

    Can you check? 
    You should have a banner in the AI models page indicating you've consumed all of your AI Builder credits.
    You can also test other AI Models like Language detection for instance. If it works, then you still have capacity.

    You can also check your environment consumption in Power Platform Admin Center.

     

    If overage is confirmed, then you need to reallocate your credits and/or purchase additional credits. You can also request free credit extension. ("Request an extension" button in the overage banner)

     

    Antoine2F

  • WebPortal Profile Picture
    2,297 on at

    Hello,

    This is the status at the moment:

    WebPortal_0-1707395929355.png

     

    WebPortal_1-1707395962776.png

    So it seems I still have some credits left?

  • Antoine2F Profile Picture
    Microsoft Employee on at

    Yes, I confirm you have some credits left so capacity overage is not the source of your issue.

    As Samia suggested, it could be some environment or tenant setting which has been changed by an admin in Power Platform Admin Center.

     

    Antoine2F

  • WebPortal Profile Picture
    2,297 on at

    Hello,

     

    That was indeed the case, I've enabled data movement across regions and now it works!

     

    Thanks for helping!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Kudos to our 2025 Community Spotlight Honorees

Expanding mentorship, skilling, and AI innovation

Leaderboard > Power Apps

#1
11manish Profile Picture

11manish 432 Super User 2026 Season 2

#2
Mohsin Ali Profile Picture

Mohsin Ali 347

#3
WarrenBelz Profile Picture

WarrenBelz 254 Most Valuable Professional

Last 30 days Overall leaderboard