Hi,
To address the poor search results when using SharePoint as a knowledge source in Copilot Studio, here are the steps you can take based on your suggestions:
Purpose: System prompts provide additional context to guide the bot in how it should interpret and respond to queries. This can significantly improve the accuracy and relevance of responses.
How to Implement:
Purpose: High content moderation levels may be filtering out answers that could be valid, resulting in missed or incomplete responses. Lowering the moderation sensitivity can help in allowing more relevant information to be shared.
How to Implement:
Purpose: Large documents, especially PDFs over 7MB, may not be indexed properly or may not be included in search results, leading to incomplete answers.
How to Address:
By taking these steps—using system prompts, adjusting content moderation, and managing document sizes—you should see an improvement in the Copilot Studio bot's search performance with SharePoint knowledge sources.
Ekta Gupta
4
ricardodesouza
2
L-1234567-0
2