Power Platform Community Forum Thread Details

When asking questions of a specific format in PVA such as number or email, if the format is incorrect the user is prompted again. This only happens 3 times until the bot response "To connect with a person now, click the following link".

How can I switch this limit off so that the user will just be asked over and over again until they get the correct answer?

Categories:

General topics

Hey there @jmcg,

The only way to turn off the auto-fallback redirect to the Escalate topic is to create and designate a System Fallback Topic. This would allow you to send them back to an earlier topic, however it would not maintain the state of progress through the existing topic, they'd have to begin entry from the beginning again.

For more information, see this page in the PVA Documentation: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-system-fallback-topic

Hope that helps!

Thank you for using Microsoft Power Platform Communities!
Bryn Baker
Support Engineer
Microsoft Power Platform
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