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20This question kind of piggy backs off of this Disable Escalation Topic post, but seemed different enough to warrant a new conversation.
In PVA Canvas (2.0) I am running into an issue in the question nodes where I allow the question to be asked 1-3 times, and then escalate via the question node escalation properties. My question node expects a Boolean answer however, if I test it with other free form content, I would expect that it would use the "All other conditions" (much like an else statement) to allow us to redirect to another topic and break them out of the current flow. This would allow us to redirect them to a topic with Language Studio attached, and potentially get them a better answer. We are doing this with PVA 1.0, however I don't understand why it's not working in 2.0. The biggest difference is that we're making much better use of Entities.
- Is it possible that the entities are blocking the free form text from being recognized?
- How can I change the Escalation topic to a different topic by default on my question nodes?
- Because the default Escalation topic has trigger phrases, I can't just test using LastMessage.Text as that could be a user attempting to actually escalate for further assistance rather than a question node failure.
This has probably been the biggest challenge to work through with moving our bot from PVA 1.0 to Canvas. Maybe I'm missing something?
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