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This question kind of piggy backs off of this Disable Escalation Topic post, but seemed different enough to warrant a new conversation.
In PVA Canvas (2.0) I am running into an issue in the question nodes where I allow the question to be asked 1-3 times, and then escalate via the question node escalation properties. My question node expects a Boolean answer however, if I test it with other free form content, I would expect that it would use the "All other conditions" (much like an else statement) to allow us to redirect to another topic and break them out of the current flow. This would allow us to redirect them to a topic with Language Studio attached, and potentially get them a better answer. We are doing this with PVA 1.0, however I don't understand why it's not working in 2.0. The biggest difference is that we're making much better use of Entities.
This has probably been the biggest challenge to work through with moving our bot from PVA 1.0 to Canvas. Maybe I'm missing something?
So, for anyone else looking for this answer
- it was as simple as setting the variable to blank rather than setting it to go to the escalation topic. This is somewhat counter intuitive based on my current experience and understanding, but it does what I need it to do at this point.
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