Adding a custom dynamic variable to an email template is not working for me

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Posted on by Craig1

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Hi PowerApps Experts,

I have manually added a custom parameter to my email template using the method suggested in MS Learn (Personalize emails with dynamic text - Power Apps | Microsoft Learn as below (my entity is called Bookings):

"Hi,

{!User:Full Name;}

Adults {!Booking: Adults;}"

However, when I try to create an email using the Timeline and inserting this template the global entity User name parameter is resolved but my custom entity parameter is not resolved, as you can see below:

Hi,

Craig Harland

Adults {!Booking: Adults;}

Sorry, for posting but I have been scratching my head on this one for a few hours now; but with the same result. I wonder whether I have to turn an option on for my custom entity because the User entity parameter is clearly being resolved correctly.

Kind Regards, Craig

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Sundeep_Malik 6,501 on at

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Hey @Craig1

Is your booking column a lookup/option set??

Then the above will not work.

For that you will have to write:

{!EntityLogicalName:FieldLogicalName/@name;}

I hope this helps 🙂

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Craig1 110 on at

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Hi Sundeep,
Many thanks for taking the time out to reply and for your sensible suggestion. My field is just a number, unfortunately.

Thank you, Craig

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Craig1 110 on at

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Hi,
Well, this is an interesting development. I decided to insert a field (Email) from the User entity using the "proper" method of inserting dynamic text i.e.

I then added the same variable to the template but by typing it in manually; which gave me the following template structure. As you can see, below, the text for the dynamic field looks identical:

However, when I tried to use the template; this is the result:

Variables added through the template interface:
Full Name Craig Harland
Email caharland@outlook.com
Variables added manually:
Full Name {User:Full Name;}
Email {User:Email 2;No Email}

As you can see, even though there appears to be no difference between the field references in the template other than two were added through the Power Apps Template Editor interface and the other two were typed in manually by yours truly.; in usage the fields added manually are not resolved.

Head scratcher. 😅

Craig

Hi,
Full Name Craig Harland
Email {!User:Email 2;}
Email with insert
caharland@outlook.com

As you can see the

Hi,
Full Name Craig Harland
Email {!User:Email 2;}
Email with insert
caharland@outlook.com

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Sundeep_Malik 6,501 on at

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@Craig1

Not exactly sure I am bad at Model Driven Apps. 😂

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