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Slow generation of answers in a second language

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Posted on by ND-02010700-0

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When I ask the agent a question in its primary language, a response is generated fairly quickly. Now, I’m testing the bot in its second language, and it takes an average of 13–14 seconds before the bot even shows a 'retrieving' message indicating that it is generating a response. Why does this happen, and how can I improve it? I would have left by now if I didn’t get a response for that long.

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SaiRT14 1,988 Super User 2025 Season 1 on at

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Slow generation of answers in a second language

Hi ND-02010700-0,

Translate the relevant content knowledgebase into the second language and include it as a separate data source. This reduces the need for runtime translations. if not done.

thanks

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