Power Platform Community Forum Thread Details

Hi everyone,

Whenever I try to access my list of environments (whether through the Power Apps portal or the Power Apps Studio desktop app), I consistently receive the following error message: "Error getting environments".

This prevents me from selecting the appropriate environment to work on my apps

What I've already tried:

Checked my internet connection (it's stable). disconnect and reconnect power apps service and
Reinstall Power Bi Desktop and drop cache.
Verified my permissions with my Office 365/Dynamics 365 administrator (they confirmed I have the necessary rights to access the environments).
Tried on different browsers (Chrome, Edge).

Additional Information:

The error appeared suddenly, without any recent changes on my end (that I'm aware of).
Other persons are not facing this bug withing my team.

I've searched various forums and Microsoft documentation, but I haven't found an obvious solution for this specific error message.

Has anyone here encountered this issue before? Do you have any leads or solutions to suggest?

Any help would be greatly appreciated!

Thanks in advance for your time and advice.

Categories:

Connector development

Hey — since other team members are fine and it's only happening to you, this is almost always a stale auth/token or region/CDN routing issue. Try these in order:

Full sign-out, then sign back in. Don't just close the browser — go to portal.office.com, click your profile in the top-right and pick "Sign out from all sessions". Close every browser window. Sign back in fresh. This clears the most common cause.
Clear Power Apps cookies. In Edge or Chrome, go to Settings, search cookies, search for microsoft.com, powerapps.com, dynamics.com and login.microsoftonline.com, and delete them. Then sign in again.
Test in InPrivate / Incognito, and also try once over a mobile hotspot. If it works on hotspot but not your normal network, the issue is your corporate network, a proxy, or a Conditional Access policy applied to your device.
Reset the Studio desktop app auth. If you use the Power Platform CLI, run:

pac auth clear
pac auth create --url https://make.powerapps.com

For the Power Apps Studio app itself, sign out from the top-right profile, close it, then reopen.

Ask your admin to check two things they may not have looked at:

Service health in the Power Platform Admin Center (Help + support, then check for known incidents in your region).
License assignment at tenant level, not just per-environment access. They confirmed permissions, but a missing or expired Power Apps base license shows up as exactly this error.

If you are a guest in another tenant, your default tenant context may be wrong. Try forcing it by going to make.powerapps.com/?tenantId=YOUR-TENANT-ID.

Let me know which step changes the behaviour — that usually narrows it down fast.