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Is it possible to set the bot/LiveChat to end after a certain period of inactivity?
Hello @canubis ,
This documentation has an example you can follow to use the inactivity trigger to accomplish what you are looking for. You can follow that example and end the conversation after a given timeout period.
Configure hand-off to Dynamics 365 Customer Service - Power Virtual Agents | Microsoft Learn
Thanks a lot for you answer. Does this work even if the chat is already with an agent in the omnichannel?
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