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Session Id : tLa+7DtWOfqz9s295Llppo
Power Platform Community / Forums / Copilot Studio - General / end chat after inactivity
Copilot Studio - General
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end chat after inactivity

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Posted on 21 Jun 2023 12:25:08 by canubis 27

Is it possible to set the bot/LiveChat to end after a certain period of inactivity?

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  • canubis Profile Picture
    canubis 27 on 27 Jun 2023 at 08:28:44
    Re: end chat after inactivity

    Thanks a lot for you answer. 
    Does this work even if the chat is already with an agent in the omnichannel?

  • CleberM Profile Picture
    CleberM on 21 Jun 2023 at 17:02:46
    Re: end chat after inactivity

    Hello @canubis ,

     

    This documentation has an example you can follow to use the inactivity trigger to accomplish what you are looking for. You can follow that example and end the conversation after a given timeout period.

    Configure hand-off to Dynamics 365 Customer Service - Power Virtual Agents | Microsoft Learn

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