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SharePoint content not accessible in a copilot chat

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Posted on by phinuxbridge

I have a copilot chat with a topic built in copilot studio. I've referenced a sharepoint site with the following pattern in the topic,

https://<company name>.sharepoint.com/sites/<site name>/

I have ~4000 documents in the sharepoint site under "Documents" in subfolders. When I ask a question supported by a document in one of these subfolders I dont get an answer. The chat just sits there with no response. If I move the document to the root directory in sharepoint I can get a response. I can also ask the same question from other copilot chat interactions like Teams and I will get an answer no matter where the document sits; in a subfolder or root directory.

The fact that I can access it means that my permissions are right and there are no issues with file size.

So why cant I access the file from the subdirectory?

Thanks for the help.

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adilei Microsoft Employee on at

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Have you tried connecting to Azure App Insights?

Superficially check for content moderation or no search results.

Generative answers don't return a response - Microsoft Copilot Studio | Microsoft Learn

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phinuxbridge 2 on at

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Thank for pointing me in this direction. The feedback I got is that we dont have a subscription to Application Insights within Azure. So I'm tracking that down. I'm also looking at permissions issues. I also did a graph query and got a tip back that I'm tracking down.

Running this from Graph Explorer I got the following error/tip

"This request only returns a subset of the resource's properties. Your app will need to use $select to return non-default properties. To find out what other properties are available for this resource see https://learn.microsoft.com/graph/api/resources/user"

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adilei Microsoft Employee on at

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I don't think that's an issue as long as results are coming back. Are you getting results from subfolders in Graph Explorer?

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