Skip to main content


Topic Creation & Management

SharePoint content not accessible in a copilot chat

Posted on by 2

I have a copilot chat with a topic built in copilot studio.  I've referenced a sharepoint site with the following pattern in the topic,

https://<company name><site name>/


I have ~4000 documents in the sharepoint site under "Documents" in subfolders.  When I ask a question supported by a document in one of these subfolders I dont get an answer.  The chat just sits there with no response.  If I move the document to the root directory in sharepoint I can get a response.  I can also ask the same question from other copilot chat interactions like Teams and I will get an answer no matter where the document sits; in a subfolder or root directory.


The fact that I can access it means that my permissions are right and there are no issues with file size.


So why cant I access the file from the subdirectory?


Thanks for the help.

  • adilei Profile Picture
    adilei on at
    Re: SharePoint content not accessible in a copilot chat

    I don't think that's an issue as long as results are coming back. Are you getting results from subfolders in Graph Explorer?

  • phinuxbridge Profile Picture
    phinuxbridge 2 on at
    Re: SharePoint content not accessible in a copilot chat

    Thank for pointing me in this direction.  The feedback I got is that we dont have a subscription to Application Insights within Azure.  So I'm tracking that down.  I'm also looking at permissions issues.  I also did a graph query and got a tip back that I'm tracking down.


     Running this from Graph Explorer I got the following error/tip
    "This request only returns a subset of the resource's properties. Your app will need to use $select to return non-default properties. To find out what other properties are available for this resource see"
  • adilei Profile Picture
    adilei on at
    Re: SharePoint content not accessible in a copilot chat

    Have you tried connecting to Azure App Insights? 


    Superficially check for content moderation or no search results.


    Generative answers don't return a response - Microsoft Copilot Studio | Microsoft Learn

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…


renatoromao Profile Picture

renatoromao 6,459

Pstork1 Profile Picture

Pstork1 1,990

Expiscornovus Profile Picture

Expiscornovus 1,700

Featured topics