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Get ConversationID when starting a chat

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Posted on by fernarod

Hello team, SOS
I am working on an Omnichannel for Customer Service (D365) implementation. I have a bot developed in PVA that works as a user in D365.

I need from the PVA bot to obtain the conversationid and then with power virtual automate obtain the name of the contact.

I am trying to use the va_conversationId and bot msdyn_liveworkitemid context variables but they work randomly. If I use them in the greeting topic the variable is empty. On the other hand, if I use it after asking some questions, the variable is complete.

Context variables take time to initialize? How can I get the conversation id when starting the chat?

I need it for multiple channels (facebook, live chat, whatsapp).

Thank you!

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CU22081450-0 Most Valuable Professional on at

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hI @fernarod ,

Unfortunately, you can just get the conversation Id using the Custom Canvas (custom website), using JavaScript you can get all information behind the Html code.

You can suggest your idea here: https://aka.ms/pva/community/ideas

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CU22081450-0 Most Valuable Professional on at

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You can see the reference here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-to-a-conversation-with-a/m-p/564087

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fernarod 4 on at

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Thanks @renatoromao , from what I see the variable msdyn_liveworkitemid is populated with the conversation id after a few seconds, it is not immediate. For that reason I cannot get the id when starting the conversation.

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CU22081450-0 Most Valuable Professional on at

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Hi @fernarod ,

Yes, today the updates occur after 6 hours.

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fernarod 4 on at

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@renatoromao 6 hours? What updates are you talking about?

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CU22081450-0 Most Valuable Professional on at

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@fernarod

When you talk with the chatbot, the conversation transcript will be stored in a ConversationTranscript entity in 6 hours.

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HenryJammes on at

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Resurfacing this old thread to suggest 2 workarounds to get the Conversation ID.
1) In the new PVA unified authoring canvas (currently in public preview)
For chatbots created in the new authoring canvas, you can get the conversation id directly from the system variables:
2) In the production version of PVA, using Bot Framework Composer
Open the PVA bot with Bot Framework Composer:
Create a new dialog (e.g. GetConversationId)
In the dialog, under "Dialog Interface", add a new Output.
With a key name, e.g. "conversationId" and of type "string".
In BeginDialog, add a new node of type "Set a property" (under "Manage properties"), and define it with:
Property: dialog.result.conversationId
Value: =turn.activity.conversation.id (even if it's not auto-suggested)

In Bot Framework Composer, the final step is to publish the bot:

Back in Power Virtual Agents, in a topic, you can select "Redirect to another topic" and select the "getConversationId" dialog.
The conversationId variable will be available as an output:

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