Power Platform Community Forum Thread Details

My Dataverse tenant has many failed system jobs related to the plugin Microsoft.Dynamics.OmnichannelReferenceDataSyncPlugins.Plugins.PostOperationAssociateEventAsyncPlugin: Associate of any Entity. The error messages are all very similar to the following

Plugin Trace:

[Microsoft.Dynamics.OmnichannelReferenceDataSyncPlugins.Plugins: Microsoft.Dynamics.OmnichannelReferenceDataSyncPlugins.Plugins.PostOperationAssociateEventAsyncPlugin]
[b80b6c57-ae35-ee11-bdf4-000d3a34e8d2: Microsoft.Dynamics.OmnichannelReferenceDataSyncPlugins.Plugins.PostOperationAssociateEventAsyncPlugin: Associate of any Entity]

    [+7,610ms)] - Entered Microsoft.Dynamics.OmnichannelReferenceDataSyncPlugins.Plugins.PostOperationAssociateEventAsyncPlugin.Execute() Correlation Id: 1c19ac30-2bbb-4219-b1d8-365f19590099, Initiating User: d280fc60-dd85-eb33-n902-207j3k84ef8z, Correlation Id: 1c19ac30-2bbb-4219-b1d8-365f19590099, Initiating User: d280fc60-dd85-eb33-n902-207j3k84ef8z
    [+534ms)] - Exception: _status: Failed
    _httpStatusCode: MethodNotAllowed
    , Correlation Id: 1c19ac30-2bbb-4219-b1d8-365f19590099, Initiating User: d280fc60-dd85-eb33-n902-207j3k84ef8z
    [+0ms)] - Exiting Microsoft.Dynamics.OmnichannelReferenceDataSyncPlugins.Plugins.PostOperationAssociateEventAsyncPlugin.Execute(), Correlation Id: 1c19ac30-2bbb-4219-b1d8-365f19590099, Initiating User: d280fc60-dd85-eb33-n902-207j3k84ef8z

Error Message:
System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: OrganizationServiceFault: Omnichannel is not provisioned for this org. (Fault Detail is equal to Exception details:
ErrorCode: 0x80048D0C
Message: OrganizationServiceFault: Omnichannel is not provisioned for this org.
TimeStamp: 2024-08-15T18:00:51.1490262Z
OriginalException: PluginExecution
ExceptionSource: PluginExecution
--

We are not using or trying to use Omnichannel. The apps related to it are either not configured or enabled (but not installed).

There are plugins installed and enabled:

What is the best way to stop the failing system jobs? I can't disable the Omnichannel Power Virtual Agent Extension app. I can manually disable the Omnichannel plugin steps, but is that really the best way? How did these plugin steps get installed?

Categories:

Microsoft Dataverse with Power Apps