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Power Platform Community / Forums / Copilot Studio / pro-active messages re...
Copilot Studio
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pro-active messages returning error we couldn´t find your bot

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Posted on by Microsoft Employee

Hi,

 

i m trying to send a proactive message using a Power Virtual Agent in Teams but I'm getting an error message saying the bot cannot be found

 

{

"code": 404,

"source": "flow-apim-europe-001-northeurope-01.azure-apim.net",

"clientRequestId": "4b95bbd8-9aa9-4b30-ab0f-07011c6853d8",

"message": "The response is not in a JSON format.",

"innerError": "We couldn't find your bot."

}

 

Build a PVA and published it to teams using an app manifest

The bot has been allowed to teams and it works

The bot was installed as a personal application for the recipient of the proactive message

 

Any idea how to troubleshoot this ?

 

Thanks

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I have the same question (0)
  • Expiscornovus Profile Picture
    33,501 Most Valuable Professional on at

    Hi @TC,

     

    Which action are you using in the Power Automate flow? Post adaptive card and wait for a response or a different action?

     

    Can you share the settings of your action?

     

    Below is an example how you could configure such an action.

    https://docs.microsoft.com/en-us/power-virtual-agents/teams/advanced-proactive-message-teams

     

    1. Post as Power Virtual Agents (Preview) and select in a Chat with bot.

     

    whatsettings.png

     

    2. Don't forget the advanced settings. 

    whatsettings02.png

     

     

     

  • TC Profile Picture
    Microsoft Employee on at

    Hi, I m  using the following action 

     

    TC_0-1638707187756.png

    thanks

    TC

  • Expiscornovus Profile Picture
    33,501 Most Valuable Professional on at

    Hi @TC,

     

    It looks like it says in the innererror, we couldn't find your Bot. 

     

    Can you check if you have met the prerequisites for your bot?

    https://docs.microsoft.com/en-us/power-virtual-agents/teams/advanced-proactive-message-teams#prerequisites

     

  • CU22081450-0 Profile Picture
    Most Valuable Professional on at

    Hi @TC ,

     

    Do this problem still happening yet?

    If yes, could you please provide more details?

    Otherwise, could you please accept Expiscornovus's reply as a Solution? Thanks! 🙂

     

    cc: @Expiscornovus 

  • sandeep_angara Profile Picture
    426 Moderator on at
    Are you still looking for a solution?

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