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pro-active messages returning error we couldn´t find your bot

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Posted on by TC Microsoft Employee

Hi,

i m trying to send a proactive message using a Power Virtual Agent in Teams but I'm getting an error message saying the bot cannot be found

{

"code": 404,

"source": "flow-apim-europe-001-northeurope-01.azure-apim.net",

"clientRequestId": "4b95bbd8-9aa9-4b30-ab0f-07011c6853d8",

"message": "The response is not in a JSON format.",

"innerError": "We couldn't find your bot."

}

Build a PVA and published it to teams using an app manifest

The bot has been allowed to teams and it works

The bot was installed as a personal application for the recipient of the proactive message

Any idea how to troubleshoot this ?

Thanks

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Expiscornovus 33,501 Most Valuable Professional on at

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Hi @TC,

Which action are you using in the Power Automate flow? Post adaptive card and wait for a response or a different action?

Can you share the settings of your action?

Below is an example how you could configure such an action.

https://docs.microsoft.com/en-us/power-virtual-agents/teams/advanced-proactive-message-teams

1. Post as Power Virtual Agents (Preview) and select in a Chat with bot.

2. Don't forget the advanced settings.

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TC Microsoft Employee on at

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Hi, I m using the following action

thanks
TC

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Expiscornovus 33,501 Most Valuable Professional on at

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Hi @TC,

It looks like it says in the innererror, we couldn't find your Bot.

Can you check if you have met the prerequisites for your bot?

https://docs.microsoft.com/en-us/power-virtual-agents/teams/advanced-proactive-message-teams#prerequisites

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CU22081450-0 Most Valuable Professional on at

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Hi @TC ,

Do this problem still happening yet?

If yes, could you please provide more details?

Otherwise, could you please accept Expiscornovus's reply as a Solution? Thanks! 🙂

cc: @Expiscornovus

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sandeep_angara 426 Moderator on at

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Are you still looking for a solution?

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