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Can I have two separate chat bots on same website.

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Posted on by robmays

I need an omnichannel automated bot on the contact us page and on my sales page I need a bot that interacts with a person immediately. is this possible please? please help with a high level overview on how its configured if possible. basically want two omnichannel chat bots on same site. I tired to copy the html created in omnichannel for my two bots but only the one was engaging with omnichannel.

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robmays 41 on at

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Re: Can I have two separate chat bots on same website.

thank you Renato Romão, needed to know if it was possible and will now investigate you solution.
🙂
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CU22081450-0 Most Valuable Professional on at

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Re: Can I have two separate chat bots on same website.

Do you want to use two chatbots using the same Omnichannel?

I recommend seeing this documentation to implement the Omnichannel integrated into your chatbot: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

And if you want to use two chatbots, I recommend that you use the same chatbot inside your website, and separate the topic by the area. This way is better to maintain and to organize the chatbot usability.