Announcements
I need an omnichannel automated bot on the contact us page and on my sales page I need a bot that interacts with a person immediately. is this possible please? please help with a high level overview on how its configured if possible. basically want two omnichannel chat bots on same site. I tired to copy the html created in omnichannel for my two bots but only the one was engaging with omnichannel.
Do you want to use two chatbots using the same Omnichannel?
I recommend seeing this documentation to implement the Omnichannel integrated into your chatbot: https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
And if you want to use two chatbots, I recommend that you use the same chatbot inside your website, and separate the topic by the area. This way is better to maintain and to organize the chatbot usability.
thank you Renato Romão, needed to know if it was possible and will now investigate you solution.
🙂
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Romain The Low-Code... 130 Super User 2026 Season 1
Valantis 127
chiaraalina 33 Super User 2026 Season 1
