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Hi everyone,
I’m currently working with Copilot Studio in combination with Azure AI Search (indexes) to provide knowledge to a Copilot agent.
So far, this setup works quite well for classic knowledge retrieval, e.g. internal wikis, documentation, or manuals. The agent can summarize content and answer questions based on indexed documents without issues.
However, my new use case is different:
I want to build an agent that acts primarily as a ticket search agent, not a knowledge assistant.
The indexed data consists of tickets
The data is already available in Azure AI Search, and keyword search is working well on the index.
When a user asks a question like:
The Agent just list the numbers(IDs) of relevant tickets.“Show me tickets related to authentication issues”
So far I used Copilot Studio for answer generation. This time my use case is more about search result listing.
At the moment it only list one ticket as a referenz.
Is Copilot Studio the right tool for this kind of pure search agent?
And if yes, is there a best practice to implement such feature?Thanks in advance!
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