Skip to main content

Notifications

Copilot Studio - General
Answered

Bot not connecting to omnichannel

(1) ShareShare
ReportReport
Posted on by 71

Since new update I am not able to connect my bot to Omnichannel. The status keep coming as "not connected". Any ideas how to resolve it?

furqanmajeed_0-1686061056097.png

 

Categories:
  • canubis Profile Picture
    canubis 27 on at
    Re: Bot not connecting to omnichannel
    Thanks a lot! It works now!
  • furqanmajeed Profile Picture
    furqanmajeed 71 on at
    Re: Bot not connecting to omnichannel
    {{url}}/api/data/v9.2/msdyn_AddBotUser -> Post this request via Postman and add this in the body. 
    
    {"BotApplicationId":"<botAppId>",
    
    "ApplicationId":"<botAppId>",
    
    "FirstName":"<BotName>",
    
    "LastName":"(<BotName>)",
    
    "BotHandle":"<PVA-BotId>",
    
    "OwningEnvironmentId":"<EnvId>"} 

     

    Follow the documentation attached. 

     

  • canubis Profile Picture
    canubis 27 on at
    Re: Bot not connecting to omnichannel

    Thanks for the answer.
    Which request do I have to send via Postman? Have you an example?

  • furqanmajeed Profile Picture
    furqanmajeed 71 on at
    Re: Bot not connecting to omnichannel

    Yes I was able to solve the issue by posting a request manually via postman. 

    use your bot schema, bot first name, bot last name , bot app id and envirnment id. 

  • canubis Profile Picture
    canubis 27 on at
    Re: Bot not connecting to omnichannel

    Hello, were you able to resolve this? We are having the same issue. 
    We have a MS ticket open but they have not been able to help us yet. Have you found a solution?

  • furqanmajeed Profile Picture
    furqanmajeed 71 on at
    Re: Bot not connecting to omnichannel

    @jenn_adams I was able to connect my bot with Omnichannel from workaround. I have used postman to POST a http request adding my bot details. Do you need help with that? 

  • jenn_adams Profile Picture
    jenn_adams 12 on at
    Re: Bot not connecting to omnichannel

    Hi @furqanmajeed if you log a support ticket with Microsoft, they will provide the steps to you. It took a few goes to work through them, there were quite a few suggestions.

  • furqanmajeed Profile Picture
    furqanmajeed 71 on at
    Re: Bot not connecting to omnichannel

    @jenn_adams Can you provide me the troubleshooting steps. Thanks. 

  • jenn_adams Profile Picture
    jenn_adams 12 on at
    Re: Bot not connecting to omnichannel

    Thanks @HenryJammes , I logged a ticket last week and have tried the troubleshooting steps from the PG. Unfortunately they weren't successful, but they have confirmed a fix is due to be deployed by the 2nd week of July. FYI @furqanmajeed 

  • Verified answer
    HenryJammes Profile Picture
    HenryJammes on at
    Re: Bot not connecting to omnichannel

    @furqanmajeed @jenn_adams 

    This is a known issue and there are troubleshooting steps that can be applied to unblock you.

    Please open a support request: Get Help + Support in Power Platform - Power Platform | Microsoft Learn

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,445

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,741

Leaderboard