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Bot not connecting to omnichannel

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Posted on by furqanmajeed

Since new update I am not able to connect my bot to Omnichannel. The status keep coming as "not connected". Any ideas how to resolve it?

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jenn_adams 12 on at

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Hello, were you able to resolve this? We are having the same issue. Many thanks

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furqanmajeed 71 on at

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I wasnt able to solve this issue. Still experiencing the same problem.
@MIS

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HenryJammes on at

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@CleberM FYI

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HenryJammes on at

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@furqanmajeed @jenn_adams
This is a known issue and there are troubleshooting steps that can be applied to unblock you.
Please open a support request: Get Help + Support in Power Platform - Power Platform | Microsoft Learn

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jenn_adams 12 on at

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Thanks @HenryJammes , I logged a ticket last week and have tried the troubleshooting steps from the PG. Unfortunately they weren't successful, but they have confirmed a fix is due to be deployed by the 2nd week of July. FYI @furqanmajeed

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furqanmajeed 71 on at

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@jenn_adams Can you provide me the troubleshooting steps. Thanks.

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jenn_adams 12 on at

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Hi @furqanmajeed if you log a support ticket with Microsoft, they will provide the steps to you. It took a few goes to work through them, there were quite a few suggestions.

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furqanmajeed 71 on at

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@jenn_adams I was able to connect my bot with Omnichannel from workaround. I have used postman to POST a http request adding my bot details. Do you need help with that?

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canubis 27 on at

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Hello, were you able to resolve this? We are having the same issue.
We have a MS ticket open but they have not been able to help us yet. Have you found a solution?

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furqanmajeed 71 on at

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Yes I was able to solve the issue by posting a request manually via postman.
use your bot schema, bot first name, bot last name , bot app id and envirnment id.

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