Since new update I am not able to connect my bot to Omnichannel. The status keep coming as "not connected". Any ideas how to resolve it?
Hello, were you able to resolve this? We are having the same issue. Many thanks
I wasnt able to solve this issue. Still experiencing the same problem.
@MIS
@CleberM FYI
@furqanmajeed @jenn_adams
This is a known issue and there are troubleshooting steps that can be applied to unblock you.
Please open a support request: Get Help + Support in Power Platform - Power Platform | Microsoft Learn
Thanks @HenryJammes , I logged a ticket last week and have tried the troubleshooting steps from the PG. Unfortunately they weren't successful, but they have confirmed a fix is due to be deployed by the 2nd week of July. FYI @furqanmajeed
@jenn_adams Can you provide me the troubleshooting steps. Thanks.
Hi @furqanmajeed if you log a support ticket with Microsoft, they will provide the steps to you. It took a few goes to work through them, there were quite a few suggestions.
@jenn_adams I was able to connect my bot with Omnichannel from workaround. I have used postman to POST a http request adding my bot details. Do you need help with that?
Hello, were you able to resolve this? We are having the same issue. We have a MS ticket open but they have not been able to help us yet. Have you found a solution?
Yes I was able to solve the issue by posting a request manually via postman.
use your bot schema, bot first name, bot last name , bot app id and envirnment id.
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