Copilot Studio

When will the session end in a copilot studio? It is not ending after end of the conversation topic

(1) Share

Report

Posted on by Karishma2805998

When will the session end in a copilot studio? It is not ending after end of the conversation topic

Categories:

Publish & channel management

I have the same question (0)

All responses (10)

Answers (0)

remidyon on at

Like (1)

Report

Hi @Karishma2805998
Session ends after 1h or 100 turns of conversation, whatever comes first.

Was this reply helpful? Yes No
CU14101024-0 2 on at

Like (0)

Report

@remidyon Is there a way to customize the timing for session refresh in this scenario?

Was this reply helpful? Yes No
remidyon on at

Like (0)

Report

Hi @umamaheswari1
You cannot change the session parameters - that would not be very interesting for you: your users would consume more sessions.
What are you trying to accomplish? Why do you need to end the session?

Was this reply helpful? Yes No
Karishma2805998 71 on at

Like (0)

Report

@remidyon

The Copilot we have developed is embedded to a custom website where one website user session is logged out and on the same tab when we login with another website user I am getting the old user chatbot messages which is wrong. Please help on providing solution to end the chatbot session manually with default canvas.

Was this reply helpful? Yes No
remidyon on at

Like (0)

Report

Hi @Karishma2805998
You must have missed a step in the custom implementation of your copilot. You need to request a new conversation token when you login with a user. Please take a look at this documentation: Add a copilot to mobile and web apps - Microsoft Copilot Studio | Microsoft Learn

Was this reply helpful? Yes No
Karishma2805998 71 on at

Like (0)

Report

@remidyon We have not yet used custom implementation for integration with website. We have used iframe embedded code provided from copilot studio, in that case no way to control session?

Was this reply helpful? Yes No
remidyon on at

Like (1)

Report

Hi @Karishma2805998

I think you are mixing different concepts. The default behavior of copilot studio chat control is to keep the user session alive unless the user close / opens a new tab / browser window. It has no control / idea of the custom authentication mechanism of the website it is deployed on. So, if you log out of the website but keep the tab open your copilot session is still active regarding your authentication status on your website.

You described a scenario where users are on a single tab and login / logout of a website with the same computer - is this the real use case? Are multiple users going to be sharing the same computer without closing the browser? If so you would need to build a custom integration of Copilot that will request a new token when users are login/logout of your website.

But usually in real life users will all be connecting to your copilot from different computers / browser / etc. And their sessions will not be shared. Try to open 2 tabs on your website and it will create 2 different copilot sessions that will not share history.

Was this reply helpful? Yes No
CU19100102-0 5 on at

Like (0)

Report

Karishma,

I am having the same issues.

Did you find a resolution?

--Mumuksh Singh

Was this reply helpful? Yes No
Suggested answer

Vinoth Selvam 1,590 Super User 2025 Season 2 on at

Like (0)

Report

I think as mentioned in the below post - The default behavior of copilot studio chat control is to keep the user session alive unless the user close / opens a new tab / browser window.

Was this reply helpful? Yes No
SD-08102129-0 2 on at

Like (0)

Report

@Vinoth

There is no way we can end the conversation before 1 hour or more than 100 interactions through Mobile App channel?

Was this reply helpful? Yes No