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PoweApps asking users to start a trial even though they are licensed

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Posted on by Jeff_Ballard

Users in my organization are getting prompted with, "You need a current plan or trial to use PowerApps" when they run an app even though they already have a license. A screen shot of the license switched is attached.

Any help would be greatly appreciated

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Governance & administering

PALicensing.png

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v-xida-msft on at

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Hi @Jeff_Ballard ,

Do you add a Premium conector within your app?

Based on the issue that you mentioned, I suppose that you added a Premium connector within your app, is it true?

Since October 1, 2019, some standard connectors has been reclassified from to Premium, please check the following article for more details:

https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#what-are-microsoft-powerapps-and-microsoft-flow-use-rights-for-office-365-applications

If your canvas app including Premium connector created after October 1, 2019, the old PowerApps Plan 2 free trial license could not access the canvas app including Premium connector. You need to sign up new PowerApps license free trial -- PowerApps Per User plan.

Please also check and see if the following article would help in your scenario:

https://docs.microsoft.com/en-us/power-platform/admin/powerapps-flow-licensing-faq#how-does-the-change-to-powerapps-and-microsoft-flow-use-rights-for-office-365-applications-affect-me-if-i-purchased-the-subscriptions-prior-to-oct-1st-2019-will-my-existing-powerapps-applications-and-microsoft-flow-workflows-continue-to-work

Best regards,

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Jeff_Ballard 19 on at

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Thanks for the information @v-xida-msft . Below is a list of my connections, none of which are on the premium list. In addition, the app in question only connects to a SharePoint list that is within my tenant.

What are my next steps to resolve this?

Connections:
Approvals
Notifications
Google Sheets
Outlook Customer Manager (preview)
Office 365 Outlook
Office 365 Groups
jeff@cndg.info
Office 365 Groups
Office 365 Users
OneDrive
OneDrive for Business
Mail
SharePoint
Smartsheet
Microsoft Teams (preview)

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v-xida-msft on at

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Hi @Jeff_Ballard ,

Could you please share a bit more about the Approvals connection? Is it a Approvals connector or Approvals Entity in CDS?

If the Approvals connection is the Approvals Entity in CDS, I think this is the issue. Currently, within PowerApps, the CDS connector is a Premium connector rather than a Standard connector.

If you want to use CDS connector in PowerApps, you must own PowerApps Per App plan (or old PowerApps Plan 1) license at least.

Note: I do not think you added a Approvals connector in your app, bacause the Approvals connector could not work within PowerApps. You need to use the Approvals connector in Microsoft Flow.

Best regards,

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Jeff_Ballard 19 on at

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@v-xida-msft, your reply highlights what is so frustrating about this problem. The PowerApp itself only has one connection and that is to a SharePoint list and that list is in my tenant. There is no premium connect required for that type of connection. The other connectors in my previous reply are not related to this PowerApp, so why would they be stopping our licensed users from running the app?

To answer your specific question, the Approvals is used in Flows performing other SharePoint related functions for me. As far as I can tell it is not the CDS version, e.g. there is no "premium" sticker when I build a Flow using it. Here are the details provided:
Connector name

Approvals
Description
Enables approvals in workflows.
Status
Connected
Owner
Jeff Ballard
Created
6/30/2018, 8:33:55 PM
Modified
6/30/2018, 8:33:55 PM

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Jeff_Ballard 19 on at

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The problem has been resolved. We are a Office 365 Business Premium customer. Due to a recent Microsoft change, not only do users need to have "Microsoft PowerApps Plan 2 Trial" checked under Licenses but you also have to go under "Apps" for the user and check "PowerApps for Office 365".

As a side note under Apps there was also now a check box for "Flow for Office 365"

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DGS 122 on at

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@Jeff_Ballard Could you expand on your solution as I cannot track how to do it. I just got the same message on my app when it was working a couple days ago and coincidently there was a change to the power apps platform last night.

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Jeff_Ballard 19 on at

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I went into Microsoft365 Admin; Users; Active Users and filtered for Licensed Users. For each of those, individually, I clicked on their name to open a User Detail window, chose the Licenses and Apps tab and ensured the necessry boxes were checked.

There may be a bulk way to do this but I had a relatvily small number of users.

Best of Luck,
- Jeff

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DGS 122 on at

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@Jeff_Ballard Thank you for the fast response to an old ticket.

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