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Trigger Variations - Capitalization (word cases)

Posted on by 4



I'm creating a bot to handle internal company requests. So far I've had issues with the triggers due to capitalization. According to the information on docs, adding capitalization and articles will not help with the triggers. However, the bot doesn't recognize triggers in a different case automatically.


This screenshot shows the trigger where the word "CMS" is in lower case. 


Over here, using lower case works, while using an upper case doesn't.


Is there any way to handle this without adding a whole bunch of  triggers in different cases?

Note: I've also tried adding it as an entity but that doesn't work.

  • wg-arttu Profile Picture
    wg-arttu 4 on at
    Re: Trigger Variations - Capitalization (word cases)

    And this seems to be still the case two years later...


    Trigger "who is using" matches only exactly that string. Capitalizing the first letter results in "Sorry, I am not able to find a related topic. Can you rephrase and try again?"


    In the trigger phrase tips and tricks says:

    • Don't worry about capitalizing words, making them plural, or spelling


  • naeems Profile Picture
    naeems 4 on at
    Re: Trigger Variations - Capitalization (word cases)

    That's too bad. It seems that the PVA has a long way to go. 😟

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Trigger Variations - Capitalization (word cases)

    Hi @naeems ,


    Unfortunately, it's not configured to understand cases similar that you used.

    I recommend you to create an idea here:

    And recommend using inside the trigger phrases, all words in lowercase. And recommend your user to send only lowercase words.

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