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Hi,
I need that when the user requests to talk to an agent, they first try once more to state what they need and if the chat doesn't find a topic, then it should transfer to an agent.
Hello,
I hope you are doing well. Why not try something like
- initialize a global variable called "last_chance".
- If the user asks to talk to an agent, set the variable "last_chance" to True and send a message asking "could you please try one last time ?"
- If the chatbot cannot find a user answer and last_chance is true then you redirect him to an agent.
You'll probably need a way to reset last_chance to False if the chatbot manages to find the correct answer.
Hope it helps.
Have a great day !
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