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ReportI plan to have 2 bots one is for sales (website) and one is for customer service (website).
Both sales and customer service use a list of products and a product type list.
I don't want to re-create and update (add, remove) products and product types. Therefore, It would be convenient to have one single place to define the products and then have both bots accessing this list, if they ask the customer to chose and specify one of the products or product type.
Any idea how to accomplish that?
I tried with entities, but when i create an entity for products and product types for the sales bot, they are not accessible in my other bot (in the same environment). I could re-create the same entity in the new bot but this would lead to data inconsistency or redundancy. Just the thing you don't want.
The important point here is availability across bots. Not across topics within one bot.
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