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Power Platform Community / Forums / Power Apps / Form stuck in "Getting...
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Form stuck in "Getting your data..."

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Hi,

I've read through so many posts about this topic and haven't found a solution that works for me yet. 

The datasource is a SharePoint list.  The app does not have a gallery but rather uses a deep link to connect supervisors to their employee's record to review. There is no problem with the employee opening the app and submitting an entry, but when the supervisor attempts to review the entry it gets stuck here.

ahartsfield_0-1696440152536.png

As you can tell by the screenshot, it opens the app but is not pulling data from the datasource. I can also tell it has taken the Incident Number from the deep link as it is in the text label below the blue bar - which would be populating my global variables.

 

To complicate things, it isn't doing this for everyone, it will pull up the records for a few people, so the link itself isn't the problem. It's not a permissions issue as we've thoroughly vetted that.

 

Based on other posts on this topic, I've tried:

 - App's OnStart property to include Refresh('DataSource') and Navigate('Form')

 - Form's OnSuccess to include RequestHide()

 

It had been working fine in testing until it just didn't work for some. There are no errors.

Thank you in advance for any ideas you have!

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  • BCBuizer Profile Picture
    22,505 Super User 2025 Season 2 on at

    Hi @ahartsfield ,

     

    Can you please share the Item property of the form to see if that yields any clues?

  • ahartsfield Profile Picture
    on at

    Yes - certainly! 

     

    The form supervisor's are trying to get to (there are two forms in the app) has Item property of:

     

    LookUp('DataSource',SecureID=varSecureID)

     

    SecureID is what is being fed by the deep link to connect with the ID column in the datasource.

  • Verified answer
    ahartsfield Profile Picture
    on at

    I figured it out! I've been banging my head against the wall trying different things in PowerApps when it was a SharePoint list permissions issue all along. In the advanced list settings, we had it set so users could only view the items they had submitted. That is why it would let anyone submit new reports, but supervisors could not review the reports being sent to them. And it also makes sense why those of us who are owners of the list could see all the reports.

    Thanks to everyone who looked into this! I hope this helps someone else!

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