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Hello there,
So basically what I'd like to know is how to handle cases where chatbot user decide to switch between topics in the middle of a topic. Let me clarify what I mean with an example,
Topic 1 deals with troubleshooting technical issues, where it asks the user multiple questions to assess the best solution to direct them to (it will connect them with a human agent if their case isn't addressed).
Topic 2 schedules meetings/tasks/etc for the users.
Some of the users get bored/etc in the middle of Topic 1 (say after answering the first two questions) and promptly type sth that redirects them to the second topic. However, that doesn't particularly work well (The bot either persists on asking the unanswered questions or throws a 2001 error code which in turn leads to disgruntled users).
I tried adding a 'all other conditions' clause to every multiple choice question and leaving it open-ended, but it doesn't work all the time. Is there a way to allow for interruptions between topics?
Hi,
You can configure the interruptions' behavior for your question. To do this, go to question properties and find the section below
You can disable interruptions completely or only allow certain topics to interrupt
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