Skip to main content

Notifications

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Pages - Power Apps Portals / Business process error...
Power Pages - Power Apps Portals
Answered

Business process error - entity does not exist

(0) ShareShare
ReportReport
Posted on by fran2105 35

The following error is showing up when I try to access the Contact entity in the environment: 

 

Marie_25_6-1609767396575.png

There were no changes since the last time it was used and the processes have not been altered. When I try to create a new contact, it is showing me this error: 

 

Marie_25_7-1609767418047.png

Exception 'InvalidPluginExecutionException' occured: Error during retrieval of Configuration Entity: entity doesn't exist in the error log. However, the contact entity does exist within the system.

 

Moreover, on the portal, This error is showing when I try to log in, however, I'm not sure whether they are related: 

Marie_25_8-1609767439820.png

No changes have been made from when the portal was used (and was working fine) till now

Are there any solutions to this please?

  • fran2105 Profile Picture
    fran2105 35 on at
    Re: Business process error - entity does not exist

    Hi Oliver. Thank you for you suggestion, it helped a lot!

     

    I had previously removed the Marketing solution from the environment and there were 2 issues. The BPF "Set Managing Partner on creation of contact via portal" had to be deactivated. The other issue was  the following plugin: Microsoft.Dynamics.Crm.MarketingPlugins.Plugins.Segmentation.SegmentMembersPlugin hence, it was deactivated as well. 

  • Verified answer
    oliver.rodrigues Profile Picture
    oliver.rodrigues 9,342 Most Valuable Professional on at
    Re: Business process error - entity does not exist

    Hi Marie 

    Can you download the full log details from when you try to open the record via Model-Driven App/D365?

    I remember having this issue in the past, I believe the root cause was that I had a custom BPF, created/opened a contact record running that BPF, and then deleted the BPF. Basically D365 was getting lost as couldn't find the BPF that contact was associated to.

    Do you think this applies to you?

     

    Every time we create a BPF, it creates a table on the background, this table is used to control the transition state of the record against the steps. Can you see if you find this table via Advanced Find, and then delete any entries in case the BPF no longer exists?

     

     

  • fran2105 Profile Picture
    fran2105 35 on at
    Re: Business process error - entity does not exist

    Hi Oliver,

    Thank you for the suggestion. However, all BPF are activated with relation to the Contact entity. 

  • oliver.rodrigues Profile Picture
    oliver.rodrigues 9,342 Most Valuable Professional on at
    Re: Business process error - entity does not exist

    Hi

    have you disabled any existing Business Process Flow associated to the Contact entity?

    can you please navigate to Advanced Settings --> Processes --> All Processes

    sort by entity and see if there is any BPF associated to the Contact entity and if it is in Draft state. If it is, try to activate it as a test.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Paul Stork – Community Spotlight

We are honored to recognize Paul Stork as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Power Pages

#1
Lucas001 Profile Picture

Lucas001 60 Super User 2025 Season 1

#2
Fubar Profile Picture

Fubar 55 Super User 2025 Season 1

#3
surya narayanan Profile Picture

surya narayanan 35

Last month Overall leaderboard

Featured topics

Updates on Power Apps Portals - PLEASE READ

Product updates

Microsoft Power Platform Community release plans